Service Manager – Drain Cleaning & Plumbing Position Available In Gloucester, New Jersey

Service Manager – Drain Cleaning & Plumbing Zoom Drain South Jersey 1049 Kings Highway, Thorofare, NJ 08086 Job Summary Join a team where your work matters, your leadership is valued, and your growth is supported. At Zoom Drain South Jersey , we offer clear career paths, top-tier tools, a strong team culture, and unmatched service quality. Bonuses, benefits, and advancement—your next chapter starts here. We’re looking for a driven Service Manager to lead our growing team of drain and plumbing technicians. This role is all about building a high-performing team, delivering exceptional service, solving real problems, and driving operational excellence every day. Key Responsibilities Lead, coach, and mentor a team of sewer, drain, and plumbing technicians Oversee the daily operations of the residential service department Monitor KPIs, drive performance, and ensure consistent service quality Handle escalated customer service issues with professionalism and speed Coordinate dispatching, scheduling, and technician workflow Recruit, train, and onboard new field staff Provide technical guidance and job support as needed Manage inventory coordination and material ordering Support cross-department collaboration to enhance customer experience Ensure compliance with safety protocols and plumbing codes Maintain documentation on service calls, work performed, and labor usage Who You Are A strong communicator and motivator with natural leadership instincts Customer-focused and solution-driven, especially under pressure Organized, efficient, and process-minded Tech-savvy (ServiceTitan experience preferred) Skilled in interpreting performance reports and driving team KPIs Comfortable in a fast-paced, field-first environment Qualifications 5+ years in residential & commercial drain cleaning or plumbing 2+ years managing or supervising field teams Strong diagnostic and problem-solving skills Proficiency in dispatching and scheduling software Clean driving record and valid license Willing to work flexible hours or respond to urgent needs as required What You’ll get in Return Bonuses tied to performance and team results Growth opportunities into broader leadership roles Top-tier gear : tablet, uniform, fully stocked service truck Full benefits : medical, dental, vision Time off : Up to 21 PTO days + 6 paid holidays Retirement match through company-sponsored IRA Appreciation & recognition — your impact will be seen and celebrated Ready to Lead the Charge? If you’re a proven leader who knows how to build strong teams, deliver exceptional service, and drive results, we want to meet you. At Zoom Drain South Jersey, your leadership will be valued, your voice will be heard, and your results will be recognized. Apply today and take the next step in a career that makes a real impact — for your team, your customers, and your future.

Job Type:

Full-time Pay:

$65,000.00 – $100,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday Weekends as needed

Supplemental Pay:

Bonus opportunities

Work Location:

In person