Mountain Activity Center Shift Leader – Seasonal Position Available In Lehigh, Pennsylvania

Mountain Activity Center Shift Leader – Seasonal 3.6 3.6 out of 5 stars Macungie, PA 18062 WHAT

WE ARE LOOKING FOR

The ideal Mountain Activity Center Shift Leader for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team to guide them in the Supervisor’s absence, as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Mountain Activity Center team by helping the team to deliver a consistent experience, meeting or exceeding the standards.

WHAT WE EXPECT FROM YOU

Ensure all aspects of the Mountain Activity Center operations are being upheld in the absence of the Supervisor Fulfill the responsibilities of an Events Team Member Oversee the MAC store assuring that guests are greeted in a welcoming manner and employees are on task Check on guests before and after activity to ensure that their experience met or exceeded the standard Address any guest issues as they arise Notify management of any guest issues and the resolution Notify management of any team member issues (performance or concerns) Assist with corporate enhancement activities, set up and take down Ensure that the MAC is clean, organized and in proper working order. Provide job and product knowledge for guests and team members with accurate information in all aspects of retail, activities, events and resort information Assistance with employee training

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately Contribute to the team’s success by accomplishing tasks and assisting with projects as needed Maintain knowledge and compliance with departmental policies, service procedures, and standards Work as a team member to ensure our guests have the best possible experience Understand emergency procedures and be able to apply them when necessary Report any incidents, property damage or injuries immediately to Manager/Supervisor Attend department meetings and training sessions as necessary Other duties as assigned by Manager and/or Supervisor Support Southern Management’s Mission, Vision, and Values Comply with Bear Creek and Southern Management’s policies and procedures

Requirements:

QUALIFICATIONS

Must be at least 18 years of age 1-2 years’ experience in guest service position preferred 1-2 years’ experience in a leadership position preferred High School diploma or equivalent required Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS

Ability to perform functions of Events Team Member Excellent verbal communication skills Organized and detail oriented Excellent time management skills Excellent interpersonal skills Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction Technical knowledgeable and competency in necessary systems and software: POS System

PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS

PHYSICAL DEMANDS Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job – not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling). Alternate Sit/Stand or Walk at

Will:

The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.

Climbing Ramps/Stairs:

Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing).

Note:

Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.

Communicating Verbally:

Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Far Visual Acuity:

Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.

Fine Manipulation:

Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.

Foot/Leg Controls:

Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.

Gross Manipulation:

Seizing, holding, grasping, turning, or otherwise working with hand(s).

Note:

Fingers are involved only to the extent that they are an extension of the hand.

Hearing Requirements:

The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms). One-on-one (in person) Group or conference (in person) Telephone Other sounds

Keyboarding:

Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.

Lifting/Carrying:

Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object – usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds.

Near Visual Acuity:

Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

Peripheral Vision:

Observing an area that can be seen up and down or to the right of left while eyes are fixed on a given point.

Pushing/Pulling:

May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides. Pushing – Exerting force upon an object so that the object moves away from the force Pulling – Exerting force upon an object so that the object moves toward the force

Reaching At/Below Shoulder Level:

Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Reaching Overhead:

Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Sitting:

Remaining in a seated position.

Standing/Walking:

Standing is to remain on one’s feet in an upright position at a workstation without moving about. Walking is to move about on foot.

Stooping:

Bending the body downward and forward by bending the spine at the waist – requiring full use of the lower extremities and back muscles.

ENVIRONMENTAL CONDITIONS

Outdoors:

Job requires work outdoors with workers unprotected and exposed to the elements. This does not include the commute to/from work.

Heavy Vibration:

Exposure to a shaking object or surface that causes a strain on the body or extremities. Proximity to

Moving Mechanical Parts:

Operation of or proximity to moving materials, mechanical parts, settings, or any moving objects (most commonly moving machinery or equipment) that could cause bodily harm.

Noise Intensity Level:

The noise intensity level to which the worker is exposed in the job: Quiet Moderate Loud Indoor /

Retail Environment Req Benefits:

Bear Creek offers loads of discounts and privileges for our team members. Discounted tickets for Bear Creek events Free access to Mountain Activity Center activities for team members and 50% off for 4 family members or friends

• Referral Bonus Program Discounts on items from the Hotel gift shop and Slopeside Sports retail store Discounts at the Spa Discounts at our Restaurants
• Skiing and snowboarding Free rentals
• Free lesson
• Free snow tubing
• 1 Employee Benefit Pass to ski and snowboard for a friend or family member at a reduced price
• Discount programs with outside companies
• Some restrictions apply based on availability and season.