Retirement Benefits Specialist Supervisor Position Available In [Unknown county], Pennsylvania

Retirement Benefits Specialist Supervisor Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4969777) Apply  Retirement Benefits Specialist Supervisor Salary $58,035.00 – $88,235.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number

CS-2025-27476-09556

Department Municipal Retirement System Division MR Pa Mun Retire Opening Date 06/16/2025 Closing Date 6/30/2025 11:59 PM Eastern Job Code 09556 Position Number 50644876 Union Non Union Bargaining Unit A3 Pay Group ST07 Bureau / Division Code 0071001 Bureau / Division Pennsylvania Municipal Retirement System Worksite Address 1721 N. Front Street City Harrisburg, Pennsylvania Zip Code 17102 Contact Name Megan Hoy Contact Phone 717.425.5501 Contact Email meghoy@pa.gov + Description + Benefits + Questions

THE POSITION

Are you an innovative leader who thrives on analytical challenges and conducting complex mathematical calculations? Would you enjoy a profession which allows you to help Pennsylvanian residents plan and achieve their financial goals? If so, the Pennsylvania Municipal Retirement System (PMRS) may have the position for you! We are eager to welcome an enthusiastic Retirement Benefits Specialist Supervisor to join the Bureau of Program Processing and provide supervision for a team engaged in comprehensive benefit processing and data maintenance for PMRS. Take your career to the next level and apply today!

DESCRIPTION OF WORK

As a Retirement Benefits Specialist Supervisor, you will provide guidance and oversight for employees who process a wide-range of benefit-related calculations. Specific examples include retirement benefits for accounts with domestic relation orders to determine the percentage of marital property allocated to the alternate payee, and the benefit amount distributed to the plan member. Supervision will also be exercised over staff who process retirement benefits, pre-retirement and post-retirement death benefits, and plan member terminations. Work includes interpreting the provisions of the Pennsylvania Municipal Retirement System’s laws, codes, rules, regulations, board policies, court orders, and legal opinions as they apply to benefit payments. You will have the opportunity to collaborate with PMRS management, other personnel, and internal and external clients to disseminate accurate and timely information. Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50644876) .

Work Schedule and Additional Information:

+ Full-time employment + Work hours are 7:45 AM to 4 :15 PM, Monday – Friday, with a 60-minute lunch. +

Telework:

You may have the opportunity to work from home (telework) part-time, upon successful completion of the probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. +

Salary:

In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year as a Retirement Benefits Specialist (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ;or + One year as a Retirement Technician Supervisor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) ;or + A bachelor’s degree and one year of technical experience in the processing of benefits payments ; or + An equivalent combination of experience and training, which included one year of technical experience in the processing of benefits payments.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. How to

Apply:

+ Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.• Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.• Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. •Eligibility rules apply. 01 Have you been employed by the Commonwealth of Pennsylvania as a Retirement Benefits Specialist or a Retirement Technician Supervisor for one or more years full-time? + Yes + No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the “Attachments” tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (“www.naces.org”target=_blank”) and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

You must attach your documentation prior to the submission of your application by using the “Attachments” tab on the left. You will not be able to add a document to the application after it has been submitted. + 120 credits or more + 90 but less than 120 credits + 60 but less than 90 credits + 30 but less than 60 credits + Less than 30 credits + None 04 How many years of full-time experience in the processing of benefit payments do you possess? (Experience processing benefits payments includes applying rules, regulations, laws and formulas in the calculation and determination of benefits, adjustments or purchases and explaining benefit laws, rules and regulations to members.) + 5 years or more + 4 but less than 5 years + 3 but less than 4 years + 2 but less than 3 years + 1 but less than 2 years + None or less than 1 year 05 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 06 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which “Level of Performance” most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.

The “Level of Performance” you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.

In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the “Yes” button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . + Yes 07 WORK

BEHAVIOR 1 – PROCESSES REQUESTS, MAINTAINS AND RECONCILES ACCOUNTS

(A)Processesrequests by checking member account for all details, (i.e., service, hours, contributions, and earnings accuracy, etc.) and researching the retirement code to determine accuracy of account details. (B)Maintainsretirement member accounts by applying debts; establishing member arrears; changing member accounts status; applying credited service; and correcting hours, contributions, or earnings, etc. (C)Reconcilesaccounts to determine monies owed by members or monies owed by the Commonwealth and/or reporting units. Informs members/employers of the status of their accounts. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience in all of the areas listed: (A) processing requests, (B) maintaining retirement accounts, and (C) reconciling accounts. + B. I have experience in at least one of the areas listed: (A) processing requests, (B) maintaining accounts, or (C) reconciling accounts. + C. I have successfully completed college-level coursework related to accounting, forensic accounting, finance, or business administration. + D. I have NO experience related to this work behavior. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience processing requests, maintaining accounts, and reconciling accounts. + Your level of responsibility. 09 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 10 WORK

BEHAVIOR 2 – COMPLETES COMPUTATIONS AND VERIFIES INVOICES

Completes multiple data computationsandverifies accountsfor accuracy. Uses financial mathematics, (i.e. subtraction, multiplication, division, ratios, percentages, etc.) to determine the amounts and accuracy of various elements relating to members’ benefit accounts, etc. This includes computing and verifying the monies reported and/or owed by member or employer to PSERS (Public School Employees’ Retirement System. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience completing multiple data computations and detailed research to ensure accuracy. + B. I have experience completing multiple data computations and verifying calculations and input completed by coworkers. + C. I have successfully completed college-level coursework related to data analysis or auditing. + D. I have NO experience related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience completing multiple data computations and ensuring accuracy. + Your level of responsibility. 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 13 WORK

BEHAVIOR 3 – ANALYZES, INTERPRETS, AND EXPLAINS RETIREMENT CODE

Analyzes, interprets and/or explainsthe provisions of the (A)retirement code, (B)rules and regulationsand (C)legal opinions, policies and proceduresas they apply to members’ accounts. This includes assisting in the preparation of detailed reports, recommendations and justifications for findings and/or changes to the retirement code/rules, personnel actions, and the overall operations. This may also include designing forms and/or developing and maintaining manuals for the retirement system. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience analyzing and interpreting provisions in all areas listed: (A) retirement code, (B) rules and regulations, and (C) legal opinions, policies, and procedures as they apply to members’ accounts. + B. I have experience analyzing and interpreting provisions in at least one of the areas listed: (A) retirement code, (B) rules and regulations, or (C) legal opinions, policies, and procedures as they apply to members’ accounts. + C. I have successfully completed college-level coursework related to logic or business law. + D. I have NO experience related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience analyzing and interpreting provisions. + Your level of responsibility. 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 16 WORK

BEHAVIOR 4 – CONDUCTS RESEARCH

Conducts researchandprepares written responsesto requests for information. Examples of these requests include inquiries (i.e. status of members’ accounts), information on retirement code, how service purchases are calculated, clarification of information received, complaints, grievance settlements, arbitration awards, appeals, and tax information (i.e. consequence of option selected, laws that pertain to withholding). These requests are from system representatives, tax consultants/financial advisors, executors of estates, bank personnel, attorneys, legislators, agency personnel offices, members of the retirement system, the general public, and others. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience conducting research and preparing written responses. + B. I have experience conducting research or preparing written responses. + C. I have successfully completed college-level coursework related to research methods, research design and analysis, data collection, or writing + D. I have NO experience related to this work behavior. 17 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + Your experience conducting research and/or preparing written responses. + Your level of responsibility. 18 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 19 WORK

BEHAVIOR 5 – RESPONDS ORALLY TO REQUESTS AND CONDUCTS TRAINING

(A)Responds orally to requestsfor inquiries and complaints from members, employers, agencies, reporting units, attorneys, member representatives and employee organizations, etc. (B)Conducts small group training. This includes explanations of all aspects of member accounts, procedures, documentation, etc. to staff members and new counselors periodically in a small group setting. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience in both of the areas listed above: (A) responding orally to requests and (B) conducting small group training. + B. I have experience in one of the areas listed above: (A) responding orally to requests or (B) conducting small group training. + C. I have successfully completed college-level coursework related to communications, public speaking, public relations, or customer service. + D. I have NO experience related to this work behavior. 20 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to responding orally to requests and conducting training. + Your level of responsibility. 21 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 22 WORK

BEHAVIOR 6 – SUPERVISION

Supervises subordinate staff by planning and administering all work activities associated with the Specialized Processing Unit. Establishes priorities and timeframes for completion of work; implements new programs by establishing guidelines to be followed by staff; reviews employee performance and prepares evaluation reports; disciplines employees; interviews prospective employees and recommends selection; approves/denies leave requests; and identifies training needs and provides training to staff. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have professional experience supervising subordinate staff. As a supervisor, I was responsible for interviewing and hiring staff, rating work performance, establishing priorities, disciplining employees, or identifying and providing training to staff. + B. I have professional experience as a lead worker. As a senior staff member, I was responsible for providing on-the-job training to newly hired staff, reviewing work, serving as a group or team leader, but I was not responsible for disciplining employees. + C. I have successfully completed supervisory training. + D. I have NO experience or training related to this work behavior. 23 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to lead work or supervision. + Your level of responsibility. 24 If you have selected the level of performance pertaining to training, please provide your responses to the items listed below. If you indicated you have no training related to this work behavior, type N/A in the text box below. + Where you received the training + Training title + Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov