Analyst, Training & Engagement Position Available In New York, New York

Analyst, Training & Engagement

MAYORS OFFICE OF CONTRACT SVCS

Manhattan, NY Job Details Full-time $58,000 – $60,246 a year 5 hours ago Benefits Loan forgiveness Qualifications Microsoft PowerPoint Microsoft Word Microsoft Excel Administrative experience High school diploma or GED Supervising experience Bachelor’s degree Organizational skills Senior level 4 years Communication skills Full Job Description

MAYORS OFFICE OF CONTRACT SVCS

Posted On:

06/12/2025 Full-Time Location

MANHATTAN

No Exam Required Department Change Office Salary Range:

$58,000.00 – $60,246.00 Job Description The Mayor’s Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient, and cost-effective. MOCS makes it easier to do business through use of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all stakeholders. MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer. MOCS team members operate in a collaborative, service-oriented environment, where flexibility and ability to achieve results are valued. Staff must conduct all duties relevant to their position in their assigned division and demonstrate an advanced level of expertise. This position requires a focus on aligning daily operations to the agency’s strategic priorities, engage stakeholders in planning and ensure performance using well-defined success metrics and project management strategies. All staff are expected to deliver timely and quality work products and services, participate in ongoing improvement activities, proactively deepen their knowledge of procurement and government operations, and will use modern technology software and hardware to complete daily duties. This position must collaborate with other team members to implement projects, help to maintain and/or analyze operational data, and interact with external stakeholders. MOCS seeks to hire a Training and Engagement (“T&E”) Analyst to support the development and delivery of training and engagement initiatives for City vendors, citywide procurement staff, and internal MOCS staff. Under the direction of the Associate Director for T&E and the Assistant Director for Training, the T&E Analyst will help ensure that all stakeholders have the tools and information they need to successfully navigate procurement processes. The T&E Analyst will play a key role in communication, stakeholder support, issue tracking, content development, and continuous process improvement. The specific responsibilities of this role include but are not limited to the following: Stakeholder Engagement & Support Communicate with internal and external stakeholders via email, phone, and virtual meetings Educate and support stakeholders on procurement processes, tools, and resources Troubleshoot stakeholder issues and determine when to escalate to senior staff or other teams Assist with outreach efforts and events, including tracking event registration and attendance Training Development & Delivery Assist with creating and updating training materials, guides, and templates Help deliver live webinars, in-person workshops, and online learning content Document training processes, activities and outcomes, including feedback and participation, to support continuous improvement Research, Analysis & Process Improvement Gather data to inform service improvements and enhance stakeholder experience Track and report recurring issues and stakeholder feedback to support problem-solving and decision-making Team Support & Collaboration Provide logistical and administrative support for trainings, meetings, and events, including coordinating materials, tracking action items, taking notes, and arranging transportation Manage materials inventory by tracking stock levels, organizing supplies, and flagging shortages Collaborate with colleagues to share knowledge and support team goals Participate in special projects as assigned

PREFERRED SKILLS

Intermediate proficiency in Microsoft Excel, PowerPoint, and Word Strong written and verbal communication skills, including the ability to present complex information clearly to diverse audiences Excellent interpersonal skills and proven ability to engage effectively with both internal teams and external stakeholders Customer service-focused and results-oriented, with sound judgment and discretion in stakeholder interactions Comfortable with ambiguity; takes initiative to define and execute critical tasks independently Attention to detail and strong organizational skills, with the ability to manage multiple priorities Collaborative, flexible, and positive attitude in a fast-paced, evolving environment Demonstrated interest in city government, procurement, contracting policies, or public training and outreach initiatives

TO APPLY

External applicants, please go to www.nyc.gov/careers/search and search for Job ID #716638 Current City Employees may apply via Employee Self Service (ESS) http://cityshare.nycnet/ess Click on Recruiting Activities/Careers and Search for Job ID #716638 ADDITIONAL

INFORMATION

To best serve the City we represent, Mayor’s Office of Contract Services (MOCS) seeks individuals from a variety of backgrounds who can bring different perspectives to contribute to the work of the office. MOCS also seeks candidates who want to contribute to a work environment that values teamwork, inclusion and respect. MOCS recognizes the unique skills and strengths gained through military service. Veterans and service members of the U.S. Armed Forces are strongly encouraged to apply. Special accommodations provided to applicants with disabilities. Please contact MOCS Disability Service Facilitator at or 212-298-0800 to request an accommodation.

WORK LOCATION 255

Greenwich Street, 9th floor, New York, NY 10007 RESEARCH

PROJECTS COORDINATOR – 05277

Minimum Qualifications 1. Graduation from an accredited college with a baccalaureate degree; or 2. Graduation from an accredited community college plus two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities; or 3. A four year high school diploma or its educational equivalent plus four years of experience as described in “2” above; or 4. A satisfactory equivalent combination of education and experience. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Shortlist Job

ID 716638

Title code 05277 Civil service title

RESEARCH PROJECTS COORDINATOR

Title classification Pending Classification-2 Business title

Analyst, Training & Engagement Experience Level:

Entry-Level Job level 00 Number of positions 1 Work location 255

Greenwich Street Category:

Constituent Services & Community Programs Analyst, Training & Engagement