Deduction Analyst Position Available In Middlesex, Massachusetts

Job Description:

Deduction Analyst Tewksbury, MA 12 Months 8 am to 5 pm Hybridschedule The manager is now open to candidates in the followingarea where a Xylem site is located. Charlotte, NC Marlton, NJTewksbury, MA Uniontown, PA Get Paid experience is required

JobSummary:

The Global Business Services GBS Order-to-Cash (O2C)Deduction Analyst plays an important role in promoting andmaintaining adherence to Client s Global Finance common technologyplatforms and best practice business process standards to theregional business units. This role reports to the Order-to-CashDeduction Manager and provides business partnership support to thefinance teams and other key stakeholders for the units assigned.

This role requires an enthusiastic and highly motivatedprofessional capable of working in a fast paced environment whilecollaborating with various business stakeholders in administeringthe day-to-day operation of Client s Global Finance program.

Essential Duties/Principal Responsibilities:

Responsible forservice delivery excellence and partnership with regional businessunits (sales/sales finance/customer service/supply chain) toidentify, research, determine validity and manage resolution oftrade related (B2B) deductions/claims taken by customers. Act as aliaison to key stakeholders in promoting and maintaining theOrder-to-Cash technology platforms and processes associated withdeductions/disputes. Align with Treasury regarding the globalcredit and collection strategies and lead regional execution withthe local business units and service provider to promote alignment.

Primary trouble shooter to any technical billing/invoicing issuesto build best practices around solving issues for the long-term byidentifying root cause. Serve as a driver behind prompt resolutionof all involved parties to resolve conflicts /discrepanciespositively and timely within established timelines drivingfinalization either through repayment/credit issuance. Assist theCollections team with collection of invalid deductions byinitiating well documented chargebacks to customers throughexpertly written communication and supporting documentation,including attendance at strategic customer meetings as required.

Work all deductions/disputes for assigned portfolio of strategiccustomer accounts receivables. Back-up the GBS O2C DeductionManager in facilitation of accounts receivable reviews and auditsWork as a primary regional point of contact for deductions/disputemanagement for local business units and service provider andpartner with other O2C functions (i.e. collections, cashapplications, and customer master data) and local business unitsleaders (i.e. customer service, order management, sales or supplychain) as well as, with the external customer as needed to resolveissues. Be a subject matter expert for High Radius and EmagiaDispute module providing both system maintenance and trainingsupport as needed. Other tasks, duties and responsibilities asassigned (i.e. back-up other team members as needed, etc.)

MinimumQualifications:

Education, Experience, Skills, Abilities,License/Certification:

Bachelor s degree in Finance, Accounting,Business or related field, plus a minimum of 3 years of relevantexperience in a Corporate Finance environment is preferred;Associate s degree plus a minimum of 5 years of relevant experiencePrevious experience working with Order-to-Cash researching customerdeductions/disputes is required. Expertise in customer service,supply chain, logistics, helpful but not required. Prior experienceand knowledge of regional & global best in class processes andprocedures. Knowledge of local and regional statutory & regulatorycompliance requirements for customer billing/invoicing andcollections management is preferred. Demonstrate both the abilityand motivation to work collaboratively in a team environment,across regions and functions, as well as working independently withminimal oversight. Self-starter who can prioritize tasks and managedeadlines, navigate and be successful in a fast-paced, dynamic workenvironment. Excellent analytical skills demonstrating an abilityto identify root cause, generating and evaluating alternatives, andimplementing solutions is required. Strong, professional verbal andwritten communication skills. Proficiency in MS Excel, Word andPowerPoint. Previous experience working with various ERP systems,SAP, High Radius, Get Paid Other skills/knowledge/experience:

Considerable skills in customer service, communication, leadership,problem solving, team building and consensus abilities. Knowledgeof Sarbanes Oxley requirements Be an agent of continuousimprovement and implement process improvements with leanmethodology. Be an agent of change.