Residential Advocate (Holyoke; 2nd shift) Position Available In Hampden, Massachusetts

Residential Advocate (Holyoke; 2nd shift) Way Finders – 3.5 Holyoke, MA Job Details Full-time $16.50 – $18.25 an hour 20 hours ago Benefits 403(b) matching Commuter assistance Disability insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 403(b) Life insurance Qualifications Bilingual Spanish CPR Certification English Microsoft Office High school diploma or GED Computer skills 1 year Entry level

Full Job Description Department:

Housing Support Services Work Arrangement:

Onsite Residential Advocate (Holyoke; 2nd shift) Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time 2nd shift Residential Advocate . The Residential Advocate is a great role for anyone who has worked in human or social services and finds meaning in assisting and advocating for others in a shelter setting.

Benefits include:

20 days accrued paid time-off during year one | 15+ holidays annually | Health, dental, and vision insurance options

FROM DAY ONE

| Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic! Wage starts between $16.50 and $18.25 per hour based on equivalent qualifications. Interested applicants must submit a resume; applications will be accepted until the position is filled.

CORI/SORI.

The candidate will work fully onsite. Monday – Friday, 4 pm – midnight.

Responsibilities include:

Provide exceptional, positive customer service and initial reception to families entering, and currently living, in shelter Assist case manager with after-hours intakes and activities related to rehousing plans as assigned, completing paperwork in a thorough, patient, and respectful manner, including assessing for immediate needs Provide process-driven, professional backup during emergency incidents, including appropriately calling for assistance from case managers, management, and external sources (ambulance, police) as necessary Stay updated on basic resources in the community and share with clients as appropriate; make referrals to other agencies as directed by case managers Update staff communication log during each shift, to include pertinent details that affect, or may affect, the program, families, or clients Monitor and review cameras and doors to allow participants into the building; receive all packages and mail and distribute into mailboxes in a timely and accurate manner; receive visitors, ensuring sign-in with identification Respond to and report on all serious incidents, including but not limited to immediate communication to manager and/or on-call supervisor, and the completion of all proper documentation Assign and monitor weekly housekeeping tasks; conduct unit inspections, issuing non-compliance warnings as necessary; complete unit turnovers as assigned and needed to welcome new families Assist in the resolution of problems or issues that arise during shift Observe, follow, and enforce all rules, regulations, policies, and procedures of the shelter Respond to the needs and requests of residents in a timely fashion in accordance with rules and provide ongoing individual participant support as needed Proactively manage inventory of program supplies to ensure items remain fully stocked Maintain clean and safe physical environment, including but not limited to dusting, organizing, sweeping, mopping, and trash/debris removal Attend staff and individual professional development meetings; complete all assigned trainings as required within the designated timeframe Report maintenance needs, following related procedures Requirements include: 1 year of equivalent experience in human services frontline work, or a related role; a combination of experience plus a high school diploma (or equivalent) may be a substitute Preference for experience working with the homeless population Fundamental computer and Microsoft Office skills, with the ability to learn new technologies Excellent interpersonal skills, including empathy and patience Responsive crisis-management ability in a sometimes high-stress environment while employing solid decision-making skills Ability to self-motivate and remain professional when working independently Possession of active CPR certification, or ability to obtain one (we provide training) Ability to navigate multiple flights of stairs in a home environment Bilingual (English/Spanish) skill are preferred, but not required

CORI/SORI

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation or veteran status. We provide reasonable accommodation for qualified individuals.