Reentry Case Manager Position Available In Monroe, New York

Reentry Case Manager 3.7 3.7 out of 5 stars Rochester, NY 14624 • Hybrid work

Salary:

$24.50-$27.50/hour

Schedule:

35 hours/week | Full-Time | Hourly Job Summary This position provides person-centered case management services to individuals returning to the community from incarceration, as part of Delphi Rise’s Monroe County Reentry Program. Our approach is grounded in dignity, respect, and belief in each person’s potential. We walk alongside clients as they rebuild their lives, offering support with housing, employment, health care, and healing. At Delphi Rise, we don’t define people by their past. We focus on building trusted relationships that foster growth, reduce barriers, and strengthen community connections because we know that no one can do it alone. Through our reentry program, we support individuals in creating a future defined by stability, purpose, and hope. Essential Duties and Responsibilities Additional duties may be assigned. Manage a caseload of 40 to 50 clients, supporting access to benefits, employment, treatment, housing, childcare, healthcare, identification documents, and other critical services. Coordinate services in collaboration with the New York State Department of Corrections and Community Supervision (Parole), Monroe County Probation, local courts, and community partners. Maintain accurate and timely case notes and client records. Develop individualized service plans that align with each client’s goals and needs. Facilitate or arrange support groups such as Cognitive Behavioral Therapy, parenting education, domestic violence support, and anger management. Conduct biweekly follow-up contacts with all assigned clients. Actively participate in Monroe County Reentry Task Force meetings. Provide services on-site at the Parole Office one to two days per week. Perform other duties as assigned by management. Supervisory Responsibilities This role does not include supervisory responsibilities. Qualifications We welcome all relevant personal and professional experiences. This role is ideal for someone who understands the power of second chances, is comfortable navigating systems, and is passionate about walking with people through both setbacks and successes as they reclaim their place in the community post incarceration. Knowledge, Skills, and Abilities Ability to build rapport and effectively engage individuals with serious mental health challenges or criminal justice involvement. Strong written and verbal communication skills. Excellent organizational skills with the ability to manage multiple priorities. Analytical thinking to assess needs, prioritize actions, and solve problems. Familiarity with community resources that meet diverse client needs. Ability to work independently while contributing positively to a team environment. Cultural humility and comfort working in diverse environments. Adaptability and a good sense of humor. Proficiency with computers, including web-based data systems. Valid driver’s license with a clean driving record. Occasional travel required for meetings, appointments, and community events. Benefits Overview Paid Time Off 140 hours (20 days) PTO in your first year 10 paid holidays, 2 personal days, and 1 floating holiday Health Insurance Medical coverage on Day 1 through Excellus

BCBS 100

% employer-paid Bronze plan for individuals and families Health Reimbursement Account (HRA) contributions up to $3,600 Dental & Vision Coverage through MetLife Employer contribution toward dental premiums Income Protection Employer-paid life and AD&D insurance (up to $100,000) Optional life and disability plans available Additional Benefits Flexible Spending Accounts for health and dependent care 401(k) plan with employer match (eligibility begins at 6 months; match begins at 1 year) Work Environment & Physical Demands Equipment Used Regular use of computers/iPads, printer, copier, scanner, fax, phone, shredder, and calculator. Software includes

Microsoft Office:

Word, Excel, Outlook, PowerPoint, and Access. Mental and Visual Demands Moderate attention required for administrative tasks, data entry, and client documentation. Some analysis and decision-making needed within established procedures. Physical Requirements The role involves frequent sitting, standing, walking, talking, hearing, and repetitive hand motions. Occasional pushing or pulling. No heavy lifting (under 5 pounds). Environmental Conditions Some off-site work may be required to meet with clients or attend community events. This may include exposure to inclement weather or travel to partner agency locations. Equal Opportunity Employer Delphi Rise is proud to be an equal opportunity employer. We are committed to creating a workplace where everyone can thrive. Accommodations are available upon request throughout the hiring process.

Job Type:

Full-time Pay:

$24.50 – $27.50 per hour Expected hours: 35 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Schedule:

Monday to Friday People with a criminal record are encouraged to apply

Work Location:

In person