Business Services Lead Position Available In Delaware, Pennsylvania
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Job Description
Business Services Lead 4.1 4.1 out of 5 stars 701 Crosby Street, Chester, PA 19013
Overview:
Salary $65,000 year
Title:
Business Services Lead Classification :
Exempt To supervise the strategic planning and oversight of Business Services at the PA Careerlink Delaware County (Chester and Media locations)
Responsibilities:
Partner with the DCWDB to create a strategic business plan that will focus on high-priority occupations, increasing employer engagement, and ensuring exceptional customer satisfaction Create a detailed outreach plan that will include targeting high-priority occupations and ensuring a diverse employer pool to meet the needs of the various job seekers. The outreach plan will be developed in collaboration with the DCWDB and the OSO. Produce a comprehensive marketing plan and materials will be developed to promote all PA CareerLink® social media accounts. Attend all key events, join relevant associations, and host networking events at local employers, union facilities, and at the PA CareerLink®. Offer monthly educational webinars for employers on a variety of topics Hold weekly performance strategy sessions between leadership and the Director of Operations to discuss program goals, contractual requirements, and customer concerns Collect labor market information, HPO data, determine upward trends, and track placements and sustainability in high-growth industries Gather census data, unemployment numbers, periodicals, and LEAD (Labor & Economic Analysis Division) to gain insight into the overall marketplace. Analyze data to develop a comprehensive recruitment strategy for employers and job seekers and offer workshops on these topics. Supply monthly employer success stories for the local newsletter Provide quarterly progress reports to the DCWDB, as well as an annual completion report. Support Rapid Response outreach and special project outreach and activities Develop career information and available educational pathways that support the skill needs of the regional economy Attend Industry Partnership and Chamber of Commerce meetings Participate in economic development planning sessions for the purpose of developing strategies for workforce/talent development Work collaboratively with a wide array of strategic partners to develop and implement solutions to the workforce challenges faced by the community that are impeding economic growth Attend/participate in DCWDB meetings with partner agencies as it relates to Business Services and partner relationship-building, referrals, and resources Serve as the direct contact for WIOA partners working with job seekers Lead the Business Service Team in a variety of initiatives, including but not limited to employer events, job matching, building new employer connections, strengthening existing relationships, and understanding local talent and hiring needs.
Qualifications:
Customer service experience required Experience with data collection Excellent interpersonal communication skills Consistent follow-through when corresponding with employers Bachelor’s Degree preferred A valid driver’s license and clean driving record required
