Field-Based Behavioral Health Case Manager – Charlotte, NC Position Available In Mecklenburg, North Carolina

Field-Based Behavioral Health Case Manager – Charlotte, NC Optum 401(k) United States, North Carolina, Charlotte Jun 11, 2025 Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere. As a team member of our Optum At Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home. We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. •This is a hybrid field-based/remote position in the Charlotte, NC area•

Primary Responsibilities:

Make patient assessments in home setting and determining appropriate levels of behavioral care needed
Obtain information from providers on outpatient requests for treatment
Determine if additional clinical treatment sessions are needed
Manage behavioral health cases throughout the entire treatment plan
Administer benefits and review treatment plans in collaboration with interdisciplinary care team
Assist in coordinating Medicaid/Medicare benefits and transitions between various areas of care
Communicate with members who have complex medical needs and may have communication barriers
Identify ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas
Focus on whole person care model for psychiatric and chemical dependency patients
Build relationships and work with a variety of populations within the community
Ability to work with low – income populations with complex social and medical needs including adults with serious mental illness and emotional disturbances, members with substance use disorders, and members with other complex or multiple chronic conditions You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Master’s degree in Social Work or related area of study
Active, unrestricted social work license (LMSW or LCSW) in the state of North Carolina
2+ years of experience in a behavioral health setting
Experience one or more of these settings: long-term care, home health, hospice, public health or assisted living
Proficient in with MS Word, Excel and Outlook
Ability to travel up to 50-75% of the time
Distraction-free space in home for home office with access to high-speed internet
Access to reliable transportation to travel to meet with members within 60 miles
Ability to work Monday –

Friday:

8:00am to 5:00pm (with some flexibility)

Preferred Qualifications:

Case Management experience
Experience with electronic charting
Experience with arranging community resources
Field based work experience
Experience working with complex family systems and dynamics
Experience working in Duals (DSNP) and/or Medicaid environment
Proven knowledge of both Medical and Behavioral Health Diagnosis and terminology
Proven knowledge of symptom identification and intervention, associated with Behavioral Health and Substance Use disorders
Proven knowledge of APS reporting processes
Proven knowledge of resources to address SDOH
Background in managing populations with complex medical or behavioral needs
Proven understanding of health disparities among various membership, based on their race or ethnicity; religion; socioeconomic status; sexual orientation; gender, gender identity; age; mental health; cognitive, sensory or physical disability; geographic location or other characteristics historically linked to discrimination and exclusion
Proven ability to work independently as well as a member of a team •All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere:

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.