Resident Assistant Lead-Womens Shelter Position Available In Erie, New York

Resident Assistant Lead-Women’s Shelter Buffalo City Mission

• 3.8 Buffalo, NY Job Details $19
• $20 an hour 1 day ago Qualifications CPR Certification Mid-level First Aid Certification Data entry Human Services Associate’s degree Leadership Communication skills Time management Full Job Description The Buffalo City Mission exists to restore hope and dignity to the hurting and homeless through the transforming grace and mercy of Jesus Christ.

Our Values S upport (Mark 12:31): Support each other with kindness and love E mpower (1 Thessalonians 5:11): Uplift each other in strength and confidence R espect (Romans 12:10): Unconditional acceptance V alue (Ephesians 2:10): Honor all in their thoughts, actions, and beliefs E ngage (1 Corinthians 12:2): Commitment to the Organization and our goals A Resident Assistant (RA) Shift Lead takes on additional responsibilities beyond the standard RA role, providing leadership and support during their shifts. This position requires a combination of RA skills, leadership qualities, and the ability to handle increased responsibility. SUMMARY The Resident Assistant Shift Lead is responsible for providing leadership and support to other RAs and residents during their assigned shifts. This role involves overseeing shift operations, ensuring resident safety and well-being, and serving as a point of contact for residents and staff.

ESSENTIAL FUNCTIONS AND TASKS A

representative summary of tasks to be performed is provided below . The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating principles of the Buffalo City Mission.

Shift Leadership:

Oversee shift operations and ensure smooth transitions between shifts. Provide guidance and support to other RAs on duty assisting in task completion when needed. Assign tasks and responsibilities to RAs as needed. Serve as a point of contact for residents and staff during the shift. Conduct shift briefings and debriefings. Communicate with Manager

• Resdeintital Services to seek guidance related to higher decisions and implementation as needed Conduct direct observation of drug and alcohol screenings, including breathalyzer and urine tests.

Represent the organization to all clients, volunteers and fellow co-workers in a Christ like manner that serves as an example of Christian behavior.

Resident Support:

Provide direct support to residents, including responding to inquiries and concerns. Mediate resident conflicts and promote a positive living environment. Monitor resident well-being and identify potential needs. Enforce shelter or residential living rules and regulations and oversee residential processes like laundry and linen exchange. Ensure proper monitoring of resident events Assist with crisis intervention and de-escalation. Oversee and assist in medication monitoring

Safety and Security:

Assist in ensuring the safety and security of the facility and residents during the shift. Conduct regular rounds and safety checks. Respond to emergencies and follow established protocols. Document and report any incidents or safety hazards.

Administrative Duties:

Complete shift reports and maintain accurate records. Assist with and oversee administrative tasks, such as resident intakes and discharges ensuring accurate data entry into CROSS (Client Record Online Service System) Maintain accurate logs of resident activities and incidents. Ensure accurate documentation of medication monitoring if applicable. Report on vacated units and preparation status

Communication and Collaboration:

Communicate effectively with other RAs, supervisors, and residents. Collaborate with other staff members to ensure smooth operations. Provide feedback and suggestions for improvement.

Training and Mentorship:

Assist in training new RAs. Serve as a mentor to other RAs.

QUALIFICATIONS

Education and Experience:

Associate degree in human services or related field, or the equivalent in education and work experience Previous experience in a leadership role. Training in conflict resolution or crisis intervention.

Other Qualifications:

Strong interpersonal and communication skills. Leadership and supervisory skills. Ability to remain calm and composed in stressful situations. o Ability to enforce rules and maintain boundaries. Excellent organizational and time-management skills. Ability to work independently and as part of a team. Knowledge of relevant policies and procedures. Experience as a Resident Assistant or similar role. First Aid and CPR certification. Ability to de-escalate crisis situations. In the midst of a mature walk with Jesus Christ and able to articulate belief. Knowledge, Skills and Abilities (KSAs): Teamwork

• Relates well to all kinds of people regardless of level inside or outside of the organization. Uses diplomacy and tact when dealing with and interacting with others. Diffuses tension. Fosters collegial and cooperative attitudes. Works effectively to achieve common goals. Communication Intelligence
• Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways. Client Focus
• Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity) Initiative & Adaptability
• Deals with situations and issues proactively and persistently, seizing opportunities along with a personal willingness and ability to respond to changes.

Organizational Expectations:

Mission

• Christian beliefs compatible with the spiritual and pastoral mission of the Buffalo City Mission. Act as knowledgeable and effective ambassador to the community. Accountability
• Willingly accepts personal responsibility for decisions, actions, attitudes and behaviors that contribute to the overall effectiveness of the organization. Communicates effectively, follows through on assignments, uses resources efficiently, participates in learning opportunities and treats others with respect and dignity. Excellence
• Serves as a role model and performs job responsibilities to the highest standards in every situation. Demonstrates commitment to quality of service. § Focus
• Understands and demonstrates behaviors consistent with the mission and values of the organization while contributing to the overall success of the strategic plan.