Human Services Program Manager Position Available In Wake, North Carolina

Human Services Program Manager 
Salary $61,545.00 – $107,703.00 Annually Location Wake County, NC Job Type Permanent Full-Time Job Number 25-05077 OHE 60047513 Department Dept of Health and Human Services Division

SEC OFFICE – HEALTH SERVICES

Opening Date 04/22/2025 Closing Date 5/2/2025 5:00 PM Eastern Job Class Title Human Services Program Manager I Position Number 60047513 Salary Grade

NC18 DESCRIPTION

BENEFITS
QUESTIONS
Description of Work •This role is eligible to be Hybrid and has onsite reporting located within Raleigh, NC •The Human Services Program Manager plays a key leadership role in advancing the strategic priorities of the Office of Health Equity (OHE). This position is responsible for program oversight, community engagement, training and education, fiscal and contract management, and supervision of program staff. The role involves coordinating with partners statewide—including community-based organizations, clinical providers, and other stakeholders—to support initiatives that address health disparities and improve access to care across North Carolina. Operating within a public health framework, the Program Manager ensures compliance with grant and budgetary requirements, develops meaningful partnerships, and supports the implementation of evidence-based health strategies. The ideal candidate will bring experience in supervising teams, fostering community collaboration, and translating data and research into operational strategies that promote optimal health outcomes.

Key Duties Include:

Provide consultation and technical assistance to community groups, clinical providers, and partner organizations statewide. Develop and implement training and education opportunities that promote health equity and measure the effectiveness of strategies and initiatives. Manage daily operations of the program, including workflows, resource allocation, and compliance with grants, budgets, and deadlines. Respond to fiscal and operational requests from oversight offices, ensuring proper documentation and timely resolution. Oversee and manage contracts, including performance monitoring, reporting, amendments, and compliance with state and federal regulations. Serve as a primary liaison to community partners and stakeholders; coordinate engagement activities to support program goals. Foster collaborative partnerships to support the department’s health equity framework. Supervise program staff, set work priorities, conduct performance evaluations, and coordinate professional development opportunities. Stay informed of emerging data, trends, research, and best practices related to health equity and access to care. Provide strategic insights to guide planning and improve program outcomes. About the NC Department of Health and Human Services (DHHS): The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. About the Office of Health Equity The Office of Health Equity (OHE) is committed to eliminating health disparities and advancing optimal health outcomes for all North Carolinians. Guided by the mission, OHE brings together diverse partners, advocates, and communities to identify barriers, share resources, and drive systemic change. As a connector, convenor, and leader in health equity, OHE uses data-informed strategies and inclusive leadership to promote policies and practices that ensure every individual has the opportunity to achieve their highest level of health. Through collaboration and innovation, OHE works with internal and external partners to address health disparities and improve population health outcomes.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for benefits:

https://oshr.nc.gov/state-employee-resources/benefits. For more information about

DHHS:

https://www.ncdhhs.gov/ Knowledge, Skills and Abilities / Competencies Listed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed “eligible” for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Demonstrated experience working to address health disparities.
Experience with community outreach preferably in a medical or health setting.
Proven experience working with public health/ public health frameworks.
Demonstrated experience developing metrics or Key Performance Indicators (KPIs) and analyzing data to evaluate program effectiveness and inform decision-making. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See https://oshr.nc.gov/experience-guide for details. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Master’s degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program
OR
Bachelor’s degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program
OR
An equivalent combination of education and experience Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about

DHHS:

https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions. Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. Transcripts, degree evaluations and cover letters may be uploaded with your application.

NOTE:

Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov. To check the status of an application, please log in to your NC Government Job Opportunities account and click “Application Status”.