Case Management Supervisor Position Available In New York, New York

RESPONSIBILITIES

Supervise a team of four Case Managers through weekly individual and monthly group meetings. Review physical and virtual case records and reports at least monthly. Direct staff interventions in difficult or crisis situations. Maintain and monitor program reports to ensure statistical goals are being met. Monitor program for quality assurance and contract compliance. Provide each Case Manager with yearly performance appraisals. Assist in the development and implementation of services for clients. If/when short staffed, maintain a case load and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow up. Interview potential new staff and put together hiring paperwork. Train new staff in all of the different aspects of case management, including using CARES, conducting unit inspections and submitting them into SalesForce, creating and maintaining client records, etc. Represent the agency at meetings and events. Act as a liaison between BronxWorks and other CBOs, the area community district, and government agencies. Perform additional duties as assigned by Director of Social Services and/or Residence Director.

QUALIFICATIONS

Licensed Master Social Worker (LMSW) Required Prior supervisory experience working in a social service agency preferred. Bi-lingual (Spanish) preferred but not required. Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment.

PHYSICAL REQUIREMENTS

Ability to use a computer for prolonged periods. Ability to occasionally lift and/or move up to 10 pounds. Ability to stand, walk, or sit for long periods of time. Ability to climb five flights of stairs. Ability to bend and retrieve objects and/or documents. Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. TB Test required within 120 days or employment.