Customer Service Rep- Automotive Position Available In [Unknown county], Florida
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Job Description
Customer Service Rep- Automotive 1.4 1.4 out of 5 stars Florida • Remote Do you reside in the states of Alabama, Arizona, Florida, South Carolina, or Texas and have experience in the automotive/insurance industry? Join one of the nation’s Top Workplaces! Velocitii is known for our supportive, inclusive, and employee-centric work environment. If you enjoy helping others and making a positive impact, you have come to the right place! We are looking for REMOTE Customer Service Representatives to join our team! For more information on Velocitii, please visit our website here.
WHAT’S IN IT FOR YOU- THE PERKS!
COMPENSATION & INCENTIVES Competitive staring pay between $14.50-16/hour, with paid training. Enjoy a pay increase upon successful completion of training, followed by an additional increase after 90 days of demonstrated proficiency. Performance-based annual bonuses and merit increases are also available.
COMPREHENSIVE BENEFITS PACKAGE
Begin receiving healthcare coverage, life insurance, and 401(k) starting the first of the month following your hire date. Sick time begins accruing, starting the first day of employment. After 90 days, you’ll also accrue paid time off (PTO) and enjoy paid holidays, including your birthday! Take advantage of Volunteer Time Off—get paid to give back to your community.
COMPANY PROVIDED EQUIPMENT
We’ll supply all the equipment you need to be successful in your role.
REMOTE WORK ENVIRONMENT
Work from the comfort of your home and eliminate the cost and time of commuting.
INCLUSIVE & SUPPORTIVE CULTURE
Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.
PROFESSIONAL DEVELOPMENT
Whether you’re looking to grow within your current role or explore advancement opportunities, we provide training, coaching, and mentorship to support your career journey.
FLEXIBLE SCHEDULING
Our client operates Monday through Sunday, with shift start times between 8:00 AM and 11:30 AM EST. We ask that you have flexibility with your schedule as it may be subject to change depending on the client’s needs.
A DAY IN THE LIFE
Build strong agent relationships : Engage with insurance agents to provide product clarity and foster lasting partnerships. Recommend insurance solutions : Assist agents in identifying the most suitable classic auto insurance policies for potential customers. Deliver frontline support : Serve as the first point of contact for members, providing exceptional service and support. Address member inquiries : Answer questions and provide information related to policies, coverage, and benefits. Resolve concerns efficiently : Troubleshoot and resolve customer issues with professionalism and care. Promote membership benefits : Educate members on the value of their policies and additional services. Navigate complex systems : Work across multiple platforms, including virtual desktops and dual monitors, to access customer information and tools. Maintain performance standards : Consistently meet or exceed expectations for customer satisfaction, call quality, and productivity. Support team goals : Collaborate with peers and leadership to contribute to a high-performing, customer-focused environment.
WHAT WE’RE LOOKING FOR
—IDEAL
CANDIDATE PROFILE
Required qualifications: A minimum of 2 years in a call center environment taking inbound calls. Knowledge of or interest in automobiles and/or auto insurance. Strong communication skills—both verbal and written. Strong organizational skills. Problem-solving and decision-making abilities. Ability to navigate multiple computer systems and applications efficiently. Experience working in a virtual desktop environment. A distraction-free remote workspace suitable for full-time work. High school diploma or GED.
Preferred qualifications:
Sales experience, with willingness to advise and sell membership benefit products. Familiarty with Five9 software. Associate degree or higher.
Additional expectations:
Ability to participate in virtual interviews using a computer with a functioning camera. Comfortable working in a diverse, inclusive, and team-centric culture. Must embody conviviality—a passion for bringing people together and creating meaningful moments. Willingness to complete all pre-employment requirements, including: Internet speed test Background and drug screening If you have the qualifications we are seeking, please apply today! We are eager to hear from you!
