Experienced Automotive Service Advisor Position Available In Bergen, New Jersey

Experienced Automotive Service Advisor 2.2 2.2 out of 5 stars 374 Sylvan Avenue, Englewood Cliffs, NJ 07632

Schedule:

Monday to Saturday with one day off during the week. Weekend availability Sunday closed

Supplemental Pay Types:

Bonus Pay Commission Pay Job Summary We are seeking a motivated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services. You will be responsible for understanding customer needs, providing recommendations based on automotive diagnostics, and ensuring a high level of customer satisfaction throughout the service process. Your expertise in automotive repair and sales will help facilitate effective communication between customers and our service technicians. 2 + years of previous service advisor experience 2 + years of dealership setting experience. Responsibilities It is important that the successful candidate bring a high level of service, skill, willingness to grow, collaborate, drive, set and meet goals both personally and collaboratively. We provide the tools to satisfy our customers. You must have and bring a HIGH CSI and be enthusiastic about helping customers. Schedule service appointments and gather customer and vehicle data prior to arrival when possible. Greet customers promptly and courteously, obtaining necessary vehicle information. Clearly document customer’s vehicle issues on repair orders with accuracy. Conduct test drives with customers or refer to a test technician to confirm identified problems. Consult service history, inspect vehicles, and recommend additional necessary services. Advise customers on car care and stress the importance of maintaining vehicles per manufacturer’s’ specifications. Provide comprehensive and precise written cost estimates for labor and parts. Set a “promised time” for service completion, coordinating with the dispatcher if needed. Secure customer signatures on repair orders and provide copies for their records. Establish the customer’s method of payment, obtaining credit approval if required. Notify the dispatcher of incoming work and monitor repair progress throughout the day. Communicate changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining proper authorization for additional repairs. Implement and uphold a service marketing program. Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders. Ensure vehicles are parked in assigned areas, securely locked, and keys are correctly stored. Keep service department forms, menus, and pricing guides up-to-date. Explain completed work and associated charges to customers. Implement quality control measures to minimize comebacks. Uphold high customer satisfaction standards. Manage telephone inquiries related to appointments and ongoing work. Inspect vehicles for body work, inform customers of needed repairs, and provide estimates for bodywork. Supervise the cleaning and preparation of new and used vehicles. Maintain a professional appearance and ensure cleanliness of the work area. Skills

• Strong background in automotive sales and repair with a focus on customer service.
• Proficiency in automotive diagnostics to assess vehicle issues effectively.
• Excellent communication skills to convey technical information clearly to customers.
• Experience with cash handling and financial transactions in a dealership environment.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Knowledge of auto service management practices is a plus.
• Familiarity with various automotive parts and services, including oil changes and suspension systems.

Join our team as an Automotive Service Advisor where your skills will contribute significantly to our commitment to outstanding customer service and quality automotive care.

Job Type:

Full-time Pay:

$75,000.00

• $100,000.

00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Retirement plan Vision insurance

Shift:

Day shift

Work Days:

Monday to Friday Weekends as needed

License/Certification:

Driver’s License (Required) Ability to

Relocate:

Englewood Cliffs, NJ 07632: Relocate before starting work (Required)

Work Location:

In person