Income Maintenance Supervisor II – Adult Medicaid Position Available In Harnett, North Carolina

Income Maintenance Supervisor II – Adult Medicaid 
Salary $52,637.00 – $61,192.00 Annually Location Lillington, NC Job Type Full-Time Regular Job Number

DSS 2227

Department DSS Division Adult Medicaid Opening Date 06/12/2025 Closing Date 7/3/2025 5:00 PM Eastern

DESCRIPTION

BENEFITS
QUESTIONS
POSITION SUMMARY Harnett County’s Department of Social Services is currently recruiting for an Income Maintenance Supervisor II for the Adult Medicaid Unit. This position carries administrative and supervisory responsibilities for the Adult Medicaid Program and involves continuous short and long-term planning due to changing program requirements, budgeting and additional staff requirements. The Adult Medicaid Supervisors in Harnett County supervises

IMCW III

who serve as a lead worker, IMC I and IMC II. The Adult Medicaid Supervisor serves during natural emergencies in County Emergency Management Shelter as needed and assigned.

Hiring Salary:

$52,637.00 DUTIES

AND RESPONSIBILITIES

Planning (10% of the time) – Employees plan the short and some long-range work operations, priorities, and goals within the unit and/or sub-units supervised.
Organizing and Directing (20% of the time) – Employees assign and balance workloads within the unit and/or sub-units and coordinate overall workflow. Work requires employees to develop procedures and to make minor organizational changes and recommend other changes to improve efficiency.
Budgeting (5% of the time) – Employees are responsible for assessing and projecting staffing, equipment and supply needs, documenting appropriate justifications and submitting these requests in writing to a higher level supervisor or the agency director
Training (10% of the time)- Employees provide on-the-job training as well as some training needs assessment and arrange for employees to attend workshops and other job related training.
Setting Work Standards (15% of the time)- Employees are responsible for ensuring that staff adhere to Federal and State standards with regard to the quality of work required in processing income maintenance cases. Employees have input and impact on setting internal agency standards for those income maintenance programs under their supervision.
Reviewing Work (30% of the time) – Employees may be responsible for conducting second party reviews but generally work is reviewed by lead workers through the random sampling and evaluation of ongoing cases processed by their staff. Employees use quality assurance reports, State error printouts, and input from lead workers in evaluating the overall performance of staff assigned to their unit.
Counseling and Disciplining (5% of the time) – Employees counsel staff regarding performance and grievance policies and may have the authority to issue oral and/or written warnings. Employees make recommendations on dismissals to a higher level supervisor.
Performing Other Personnel Functions (5% of the time)- Employees are responsible for evaluating staff performance and making recommendations to a higher level supervisor or the agency director on merit raises, appraisals, reassignments, and salary adjustments. Employees may interview applicants, usually in concert with higher level management.

MINIMUM QUALIFICATIONS

Education and Experience:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.

Licensing and Certifications:

Possession of a valid North Carolina driver’s license. •This position will require assisting in emergency and/or disaster situations.

Knowledge, Skills, and Abilities:

Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of the income maintenance manuals. Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. General knowledge of all agency programs and services. General knowledge of community services and programs which could affect the client/applicant. General knowledge of the budget process. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to learn basic supervisory/management skills. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form.

SUPPLEMENTAL INFORMATION

Work Environment/Location/Physical Demands:

Employees are responsible for supervising the work of income maintenance caseworkers involved in the intake, processing, and review functions in any of the income maintenance programs. The objectives of the income maintenance programs are generally stable, however, there are shifting emphases with regard to how cases are processed due to the continual changes in rules, regulations, policies, and procedures in the administration of the income maintenance programs. Employees are responsible for a staff of approximately 5 – 15 employees. Successful completion of a drug screening and criminal background check will be required as a condition of employment.

GENERAL INFORMATION

Harnett County is one of the fastest growing counties in North Carolina with approximately 130,000 residents. Our “Strong Roots, New Growth,” describes a county in transition, one that values its rural agricultural heritage while also embracing new growth and industry. Harnett County is optimally located between North Carolina’s capital city of Raleigh and the internationally recognized Research Triangle Park to the north, and the nation’s largest military installation in Fort Bragg to the south. The county is also centrally located in North Carolina and is within close proximity to the Great Smoky Mountains and Blue Ridge Parkway, and to the numerous Atlantic Ocean beaches and the Outer Banks. The county offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, a competitive salary and benefits package including health and dental coverage, as well as retirement and a free health clinic for employees and anyone in their household. We appreciate your interest in employment opportunities with Harnett County. Harnett County is an Affirmative Action/Equal Employment Opportunity Employer. It is the policy of Harnett County not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status Harnett County participates in E-Verify to determine employment eligibility to work in the United States. Employer
Harnett County
Address
P. O. Box 778
455 McKinney Pkwy.
Lillington, North Carolina, 27546
Phone
910-893-7567 Website