Quality Management Specialist – Full Time – Days Position Available In Niagara, New York

Quality Management Specialist – Full Time – Days 3.4 3.4 out of 5 stars Niagara Falls, NY

JOB TITLE

Quality Management Specialist

CLASSIFICATION

Full Time, Non-Exempt

PROGRAM/DEPARTMENT

Quality Management

IMMEDIATE SUPERVISOR

Director for Quality Management

POSITION SUMMARY

Ensures the regulatory compliance of all provision of services by investigating, documenting and resolving Quality Management (QM) concerns; performing ongoing observation and assessment of service delivery; providing instruction, feedback and support to staff/ management. Maintains integrity of the investigative process and treats all interviewees with dignity, respect while maintaining confidentiality. Ensures continuing improvement of the QM Department by monitoring and communicating needs while working cooperatively with QM team to provide outcomes of investigations.

QUALIFICATIONS

Minimum Education, Training & Experience:

Bachelor’s Degree Two (2) years’ experience working in the Human Services field Or Associate’s Degree Four (4) years’ experience working in the Human Services field Or The equivalent combination of education and experience

Preferred Education, Training & Experience:

Experience completing investigations

ESSENTIAL SKILLS AND ABILITIES

Ability to work a flexible schedule, which could include some nights and/or weekends Valid New York State Driver’s License that meets agency requirements Ability to effectively communicate verbally and in writing including with members of management Ability to accurately and effectively interpret and communicate technical and regulatory information Ability to provide formal and informal instruction and training on a variety of topics Ability to maintain confidentiality in all dealings with staff during the investigative process. Ability to prioritize in order to complete multiple tasks in a quality and timely manner Ability to work with various electronic systems including Microsoft Office applications Demonstrates knowledge of OPWDD Regulations, including 633 and 624/625, and the ability to interpret said regulations.

SALARY:

$24.96-$29.12 per hour starting rate Full Job Description Available Upon Request Benefits – Intandem Contact us for more Information An equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or protected veteran status, and will not be discriminated against on the basis of disability.