Sr. Principal Program Lead, Human-Centered Technical Strategy Position Available In [Unknown county], Georgia

Overview The Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward-looking, systems mindset and approach to the work. Key audience segments within the purview of this sub-team include Chick-fil-A, Inc Staff members and select vendor partners. This role will spearhead the Digital Experience strategy for Chick-fil-A’s growing staff population. Partnering with senior leaders across the organization, they will define the strategy and objectives for the staff digital experience and provide strategic oversight to a portfolio of initiatives impacting the staff digital experience. This role is pivotal in enhancing the digital workplace for our employees, driving innovation, and ensuring a well designed integration of digital tools and platforms that support productivity, satisfaction and Chick-fil-A’s mission to be the world’s most caring company. This role requires a blend of experience in leading and implementing human-centered design systems, technical expertise, strategic thinking, and strong communication skills to define the strategic vision and oversee the integration and optimization of technical systems that enhance Chick-fil-A’s staff digital experience. Potential components include productivity and collaboration tools, workplace applications, overall UI/UX, findability of content, artificial intelligence, support, training, employee feedback, and usage analytics. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Responsibilities Define and implement the strategic vision for the staff digital experience, aligning with organizational goals Lead user research, persona development, scenario mapping to understand staff experience Influence and align a portfolio of technical initiatives and/or programs with impact across multiple areas of the organization Lead quarterly planning for the staff digital portfolio Demystify technology for multiple functional areas across the organization Drive adoption and organizational change management related to initiatives Oversee resources that gather requirements, create documentation, and support technical initiatives and programs through implementations, changes, and issues Collaborate, interact with, and influence project leads, developers, stakeholders, system architects and various subject matter experts to manage the implementation of technical programs and/or initiatives Act as Subject Matter Expert for the Staff Digital Experience and programs Define lifecycle and design for technical initiatives and programs supported Own the strategic relationship with functional and technical partners Build strategic plans and communicate progress with business partners/stakeholders Exercise expertise and thought leadership over areas of responsibility, initiatives and programs supported. Minimum Qualifications Experience leading large, complex technical initiatives and programs Experience in leading and implementing human-centered design systems Experience with driving major change initiatives and high user adoption Experience with agile methodology Experience in driving teams, management, and senior leadership to decisions Strong ability to lead through influence Ability to understand and influence business needs, then translate them to techno-functional requirements that deliver desired outcomes Strong verbal and written communication skills Excellent stakeholder management abilities Excellent personal and relational intelligence Demonstration of leadership and strong collaboration Ability to quickly learn and comprehend technical trends and opportunities Self-starter who completes responsibilities with minimal supervision Team player who is committed to both the team and the initiatives Strong decision-making skills with the ability to collaborate and make decisions in the gray Sharp analytical and problem-solving skills Ability to effectively select and manage vendors Servant spirit with strong sense of stewardship Minimum Years of Experience 8 Travel Requirements 10% Required Level of Education Bachelor’s degree or equivalent experience Preferred Level of Education Bachelor’s Degree Major/Concentration Technical Field of Study, Human-Centered Design, Human Computer Interaction