ACCOUNT MANAGER Position Available In Duval, Florida

ACCOUNT MANAGER FYX

Fleet, LLC – 4.7

Jacksonville, FL Job Details Full-time Estimated:

$46.2K – $58.2K a year 10 hours ago Qualifications CRM software Microsoft Excel Salesforce Mid-level Microsoft Office High school diploma or GED Data entry Organizational skills Computer skills Communication skills Full Job Description Account Manager FYX™, located in Florence, KY, is a leading provider of emergency roadside assistance for the intermodal and over-the-road transportation industries, offering expedited service and preventative maintenance protection to company fleets and owner operators alike. We specialize in timely emergency services, getting equipment back on the road, and fast.

Position Summary:

The Account Manager will develop relationships with House accounts to ensure FYX is meeting their business needs and explore additional opportunities. Support the Director of Sales and the Sales Team with administrative functions. Manage the customer dispute process working with customers and internal teams to reach amicable resolutions. A customer service mentality, and the ability to work effectively with stakeholders, business analysts, and other technical teams to ensure that the organization’s technology infrastructure aligns with its business goals and strategies.

Responsibilities:

Create long-term, trusting relationships with Key House Account customers to develop new business opportunities. Mine dormant customer data to identify opportunities to reestablish a business relationship. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Liase with cross-functional internal teams to improve the entire customer experience Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Support Sales Account Managers with setting up new accounts. Ensuring all required documents are received and signed by the customer. Process credit application for review and approval. Ensure credit recommendation is appropriately communicated and systems updated as needed. Lead the customer dispute process (DRW). Compile the required supporting information and present for decision. Recommend process improvements to minimize rebills and credits. Communication with other departments, as needed, for clarification on job specifics.

Position Qualifications:

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Experience delivering client-focused solutions to customer needs. Excellent listening, negotiation and presentation abilities Strong verbal and written communication skills Solid experience with CRM software (e.g., Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) Data entry and computer proficiency Dependable and punctual Organizational skills and close attention to detail Transportation industry experience is a plus, but not required High School Diploma or equivalent