Family Service Counselor Position Available In Erie, New York

Family Service Counselor Catholic Cemeteries of the Diocese of Buffalo 2900 S Park Ave, Buffalo, NY 14218 Family Service Counselor At Buffalo Catholic Cemeteries our Family Service Counselors excel at providing compassionate, next-level customer service to our families, whether in times of immediate need or times of planning for the future. If you join our organization you will offer support and bring clarity to the functional death literacy topic our families often require. An opening at our Holy Cross Cemetery, Lackawanna, N.Y.

currently exists and would include:

• Assisting families with decisions regarding at-need and pre-need interment; Provide property tours which help families find their cemetery locations.

Develop and maintain relationships with our cemetery families. Record all leads and transactions in CRM software program (sold & unsold) and keep current by updating account information regularly. A successful candidate to work in the Family Service Counselor role will possess:

• High level of empathy.
• Highly developed verbal and written communication skills.
• Professional presence (appearance, manners).
• Intermediate MS Office (Outlook, Calendar, Word, Excel).
• Ability to learn new proprietary software.
• Intermediate conferencing (Zoom, Skype).
• Professional follow-up skills (organized, systematic, thorough).
• Ability to discern and report feedback in all forms from all stakeholders (internal and external).
• Knowledge of the Catholic Faith.
• Calmness under pressure.
• Ability to work in a collaborative environment.

Pay:

$28.00 – $32.00 per hour, 35 hour week schedule

Job Type:

Full-time Pay:

$28.00 – $32.00 per hour Expected hours: 35 per week

Benefits:

401(k) Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off

Schedule:

8 hour shift Monday to

Friday Work Location:

In person