Customer Account Manager Position Available In Berks, Pennsylvania

Customer Account Manager 3.0 3.0 out of 5 stars Morgantown, PA 19543 • Hybrid work Come join our Customer Account Service team!! PhytogenX is an FDA-regulated and cGMP-compliant manufacturing facility specializing in personal care beauty products. Committed to our customers’ visions, we offer a variety of different processes all designed to make it as easy as possible for them to hit the market with their product. We are looking for a Customer Account Manager to join the PhytogenX family. In this role, you will ensure customer projects are executed flawlessly throughout the entire process, from receiving the purchase order, following through until the order is shipped to the customer. This person will need to be confident in their work and, have strong communication skills to be clear and concise with the client and communicating every detail clearly to the operations team.

Job Responsibilities/Duties:

Ensures that the customer’s purchase orders are processed thru the company’s procedures and managed throughout the process until they are shipped out. Ensures the purchase orders are transitioned from Sales to Customer Support. Communicate with the customers to finalize BOM’s and enter them into the MRP system including part numbers for new items. Ensures purchase orders are entered into the MRP system with accuracy and all detail needed. Analyzes supply/demand to generate material requirements and enter purchase orders with timeframes to share with the customers. Manage communication with the customers to firm up deliveries of material. Prepare weekly status reports for customers on order status and get feedback on deliveries. Communicate with the scheduling team to project order run date. Constantly maintain integrity of the data in the MRP system including dates of component deliveries and orders due dates. Follow up and communicate orders’ schedules with the customers. Follow up on finished product approvals and coordinate final release Work with the shipping/receiving department on components delivery and finished goods shipments. Provide required documentation to the customers on order shipment confirmation or any related documents. Close orders in the MRP system once completed. Requirements to Perform Education and /or Experience. Bachelor’s degree is preferable but not required Must be able to read, write, communicate in and understand English. Ability to read and interpret documents such as bill of materials, specification sheets, packaging instructions and customer documents. Must be kind and courteous to assure the best customer service is provided. Must be able to pass a basic math test if requested. Ability to apply quality and practical business sense to resolve operational issues and offer suggestions on how to overcome them. To perform this job successfully an individual should have knowledge of Microsoft Office and MRP systems to be able to perform all activities required for the execution of the job

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Schedule:

Monday to Friday Application Question(s): Salary range desired?

Experience:

Customer Account:

2 years (Preferred) Project management: 2 years (Preferred) Ability to

Commute:

Morgantown, PA 19543 (Preferred) Ability to

Relocate:

Morgantown, PA 19543: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Morgantown, PA 19543