Sales Account Manager Position Available In Providence, Rhode Island

Sales Account Manager Contempo Card Company Providence, RI Job Details Full-time $50,000 – $85,000 a year 22 hours ago Qualifications Sales Mid-level Packaging Full Job Description About The Company Located in Providence, Rhode Island, Contempo is a family business with a 45+ year history of producing beautiful packaging for top brands and retailers in the fashion industry. In 2017, we expanded our expertise into the cannabis sector, providing beautiful, child-resistant, and sustainable packaging for top emerging cannabis brands. Today, Contempo Packaging is a leader in producing custom, sustainable packaging across multiple industries. What sets us apart is our commitment to sustainability, constant innovation, and our hands-on, personalized customer service. About The Role As a Client Success Manager, you will be the cornerstone of our customer relationships, ensuring a smooth, seamless, and exceptional experience from start to finish. At Contempo, we believe that exceptional packaging goes beyond just the product—it’s about the experience we provide every step of the way. Your role will focus on building strong, lasting relationships with clients, delivering exceptional service, and ensuring that projects are completed on time and to the highest standards. The ideal candidate excels at customer service, project management, and communication. This role goes beyond just sales—while sales skills are important, we place a strong emphasis on following up, staying organized, and keeping projects on track. The core trait we seek is reliability.

Your daily responsibilities will include:

Customer communication: Responding quickly to customer emails and phone calls to provide a world-class level of service.

Tracking and project updates:

Sending customers tracking information and ensuring they are informed at every stage of their order.

Packaging consultation:

Collaborating with customers to understand their needs and recommend the best packaging solutions.

Art department coordination:

Working closely with our art team to fulfill customer requests and ensure design accuracy.

Customer call management:

Attending customer calls, taking notes, and sending same-day email recaps with next steps.

Project management:

Keeping projects on schedule and ensuring that critical deadlines are met.

Order entry and inventory tracking:

Entering orders into our system and tracking customer inventory levels.

Problem-solving:

Addressing any issues that arise and ensuring customer satisfaction through resolution. At Contempo, we know that customer satisfaction is a result of consistent, reliable communication, attention to detail, and careful project management. You will be responsible for ensuring that customers feel supported throughout their entire journey with us. Company Culture At the heart of our culture are our 12 core values, which you can explore at https://contempocard.com/cultureandvalues. Individuals who thrive at Contempo are hard-working, take pride in their work, and maintain a positive, solution-oriented attitude. We value reliability, enthusiasm, and a collaborative spirit. If you are someone who enjoys building lasting relationships, staying organized, and ensuring that every detail is handled with care, we’d love to hear from you.

Please note:

All candidates should have prior packaging experience, so you are familiar with the needs of the industry.

Job Type:

Full-time Pay:

$50,000.00 – $85,000.00 per year

Schedule:

8 hour shift Monday to

Friday Work Location:

In person