Senior Sales Operations Manager Position Available In New York, New York

Senior Sales Operations Manager
1919 Gallows Road Suite 700 Vienna

VA 22182

Company Introduction
WorldStrides is the global leader in educational travel and experiential learning. Thepany was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description:

ing to the VP of Sales, the Senior Sales Operations Manager oversees the efficiency and effectiveness of the entire sales operations, ensuring the sales team has the necessary tools, processes, and support to achieve their goals.
The ideal candidate has a strong background in call center experience managing the sales technology stack, optimizing sales processes, analyzing sales data and leading a global team of diverse sales professionals.

Responsibilities:

Coordinates sales forecasting, planning, pipeline management, scheduling, workforce management, and budgeting processes used within the admission team. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency.
Analyze sales data and trends to identify customers and sales opportunities
Monitor and analyze sales performance metrics to identify areas of improvement
Creates daily batches andmunications; works closely with sales teams to ensure execution of sales strategies
Manage CRM tools, maximizing opportunities and customer relationships
Develop and maintain relationships with key stakeholders and customers
Generate sales reports and analyze key performance indicators
Calculates monthly salesmissions using individualpensation plans and submits to the payroll department
Owns scheduling, including hours of operation and phone routings

Qualifications:

BA/BS in Business, related discipline, or equivalent in training and experience
5 years’ experience in sales operations, call center experience highly desirable
Excellent interpersonal andmunication skills
Strong analytical and problem-solving skills
Able to manage multiple projects and prioritize tasks
Proficient in Microsoft Office; ability to perform advancedputing functions
Familiarity with databases and sales software
Strong project management & financial modeling skills
Excellent work ethic and successful record of on-time project delivery
Ability to deliver a high degree of customer satisfaction to clients
Must have a valid US Passport and willing to travel to Merida, Mexico when needed
Previous experience in marketing, call center, or sales is preferred

Work Perks:

Fun & driven environment.
Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
11 paid floating corporate holidays, 1 paid volunteer day & up to 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
Tuition reimbursement up to $5,250 annually
$1,000 towards professional certifications annually
Opportunities for paid and discounted travel.
Flexible work schedule providing on-site, remote, and virtual office opportunities.
Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
Fitness Center and café onsite at select locations.
Employee Assistance Program (EAP)
Paid Parental, Caregiver, and Disability leave.
Team Member Discount Program
WorldStrides, a globalanization, ismitted to educate and servemunities worldwide. Ourmitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we aplish this by investing in initiatives to promote inclusion, diversity, and sustainability.
As an Equal Opportunity Employer, WorldStrides ismitted to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.