TICKET SELLER | PART-TIME | PEOPLES BANK ARENA Position Available In Capitol, Connecticut

Ticket Seller | Part-Time | Peoples Bank Arena
Oak View Group – Part Time
Hartford

• CT
  Ticket Operations
• Box Office Ticket Seller
• Box Office Management
  0
  1
  week ago In order to be considered for this role, after clicking “Apply Now” above and being redirected, you must fully complete the application process on the follow-up screen.

Overview Assist guests in a friendly, courteous and professional manner with ticket purchases, distribution of Will Call tickets and accurate information pertaining to the PeoplesBank Arena and Pratt & Whitney Stadium and events held in both buildings. This role pays an hourly rate of $16.44 (per CBA). Benefits as per the union agreement. This position will remain open until September 19, 2025. Responsibilities Arrives for each scheduled shift on time, in uniform and ready to work
Welcomes guests to the PeoplesBank Areana and Pratt & Whitney Stadium whether in person or on the telephone with a smile and pleasant greeting
Attentively listens to guests’ questions and requests while providing accurate information to guests relative to events being held in the building including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility
Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner
Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs receipt or with regard to cash purchases any change is counted back to the guest
Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or if necessary, contacts Supervisor/Manager to assist guest Qualifications Ticket sellers must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. High school diploma/GED preferred
Must be able to pass a timed written math exam without calculator
Prior experience with a computerized ticketing system preferred
Moderate technology skills including computers and smartphones.
Bilingual preferred
Previous cash handling and/or retail experience
Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
Excellent customer service and communication skills
Ability to keep accurate and legible records
Ability to work flexible hours including nights and weekends and some holidays