Visitor Services Representative I Position Available In Essex, Massachusetts

Visitor Services Representative

I 4.4 4.4

out of 5 stars 87 Perkins Row, Topsfield, MA 01983 About Mass Audubon Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org. About This Position The Visitor Services Representative performs the day-to-day duties of visitor engagement operations and ensures an overall positive, welcoming, enriching, and safe experience to all of our members, visitors, and guests. This position is specifically responsible for providing excellent customer service while greeting and providing orientation to the sanctuary, directing visitors throughout the property and trail systems, monitoring building and grounds, introducing visitors to the many benefits of Mass Audubon membership, and generally educating guests about Mass Audubon. The Visitor Services Representative has an important and integral role as a welcoming, customer-oriented ambassador of Mass Audubon properties, programs, and mission. Application Instructions Please submit a resume and cover letter with your ADP application. Responsibilities Greet visitors in our parking area and entry gate to provide information to members, visitors, and guests regarding admissions, sanctuary, trails, programs, events and Mass Audubon in general; track visitation and enter information into database Answer phone calls and monitor voicemails and provide information, guidance and direction Assist with program registrations Update visitor signage, brochures and bulletin board information Understand and promote membership opportunities and check membership statuses as needed Ability to use an iPad (POS) and credit card machine to process sales, canoe rentals and admissions; handle opening and closing procedures including end-of-day register sales tallying Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures Work cooperatively with volunteers Work with Property staff to monitor trail and parking lot conditions Attend meetings and trainings when requested Periodically may be asked to work from greeting table outdoors during special events, etc. Periodically act as back-up in the Visitor’s Center/gift shop, as needed Assist in cleaning and sanitation Assist as needed during peak periods such as holiday weekends or special events Qualifications At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don’t believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don’t believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications: Must Haves Must be at least 18 years of age Excellent customer service and interpersonal skills Office skills including computer, copier, and phone system Organized with strong time management, written, and verbal communication skills. Demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary CPR/First Aid Certification or willingness to get certification Ability to relate to a diverse range of people and exercise cultural competence and inclusion Nice to Haves Retail experience a plus Compensation, Benefits and Perks This position’s pay range is $17.96-$20.20/hour; actual salary will reflect level of experience and qualifications relative to position requirements. This is not a benefits eligible position. Work Schedule This position starts in June 2025 and ends on November 30, 2025. This is a part-time position, 12-19 hours per week. Other Requirements Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required. Mass Audubon’s Commitment to Diversity, Equity, Inclusion, & Justice Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply. Mass Audubon’s mission is to “protect the nature of Massachusetts for people and for wildlife” by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued. Equal Employment Opportunity Statement Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.