Car Rental Agent Position Available In Union, New Jersey

Car Rental Agent EVOAK Elizabeth, NJ 07208 Job Overview We are seeking a motivated and customer-oriented Rental Agent to join our dynamic team. The ideal candidate will play a crucial role in assisting clients with their rental needs, providing exceptional service, and maintaining accurate records. This position requires strong organizational skills, a keen eye for detail, and the ability to effectively communicate with diverse clientele.

Duties Manage Listings:

Regularly update and optimize car listings, including uploading photos, setting competitive pricing, and crafting engaging descriptions to attract customers.

Customer Communication:

Respond promptly and professionally to customer inquiries, booking requests, and messages. Provide all necessary information regarding vehicle features, rental policies, and delivery options.

Booking Coordination:

Confirm and manage rental bookings, coordinate car delivery/pickup logistics, and ensure all rentals are on time and smooth.

Fleet Maintenance:

Monitor and schedule routine maintenance and repairs to ensure all vehicles are in excellent working condition. Perform regular inspections to address any wear and tear.

Cleaning and Detailing:

Ensure that all vehicles are thoroughly cleaned, inside and out, between rentals. Arrange for detailing services as needed.

Vehicle Check-In/Check-Out:

Complete detailed check-ins/check-outs with customers, including documenting the car’s condition and mileage, and handling fuel levels.

Customer Support & Conflict Resolution:

Address any issues or concerns that arise during a rental, working to resolve disputes, offer solutions, and maintain customer satisfaction.

Inventory Management:

Keep track of vehicle availability, ensuring accurate fleet inventory records and managing off-the-road (OTR) vehicles if necessary.

Review Management:

Respond to customer reviews, thank them for positive feedback, and address any concerns in negative reviews to ensure customer satisfaction. Requirements Previous experience in retail sales or a similar customer-facing role is preferred. Strong organizational skills with the ability to manage multiple tasks efficiently. Proficiency in data entry and maintaining accurate records. Excellent communication skills, both verbal and written; multilingual abilities are a plus. Familiarity with retail math concepts to assist customers effectively. A proactive approach to problem-solving and customer satisfaction. Ability to work independently as well as part of a team in a fast-paced environment. Valid Drivers License Join us as a Rental Agent where your skills will contribute significantly to our success while helping clients find their ideal rental solutions!

Job Type:

Full-time Pay:

$3,000.00 per month

Schedule:

10 hour shift Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Elizabeth, NJ 07208 (Required) Ability to

Relocate:

Elizabeth, NJ 07208: Relocate before starting work (Required)

Work Location:

In person