Box Office Representative Position Available In Miami-Dade, Florida

Box Office Representative Basketball Properties

LTD – 3.0

Miami, FL Job Details Part-time Estimated:

$30.1K – $34.4K a year 1 day ago Qualifications Customer service Computer literacy High school diploma or GED Cash register Organizational skills Computer skills Cash handling Communication skills Entry level

Full Job Description Position Summary:

To sell tickets, distribute will call and service all of our guests at all HEAT games and Arena events with the highest degree of courtesy, professionalism, thoughtfulness, sincerity and enthusiasm.

Essential Duties & Responsibilities:

ESSENTIAL FUNCTIONS

The following are examples of the various functions required. The job requirements are not limited to the items on this list. Provide exceptional customer service to all of our guests at all HEAT games and Arena events. Consistently meeting the ELEATE Standards of the organization with all guests. Professionally and accurately sell tickets for all HEAT games and Arena events to our guests at our sales windows. Possess the ability to handle cash and make change during cash transactions. Must be able to reconcile all daily sales without any overage/shortage occurring. Accurately distribute will call tickets to our guests for all HEAT games and Arena events. Must be able to communicate clearly and persuasively in positive and negative situations and remain professional will our guests at our Customer Service and HEAT Season Ticket Services windows. Assist guests with Mobile Ticketing challenges and work with the HEAT Mobile A-Team staff members to help resolve them. Answer inbound phones with the highest level of courtesy and accurately answer all guests inquires. Other duties and responsibilities assigned.

Desired Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Minimum of a High School Diploma or general education degree (GED). Six months to one year of cashier experience, strong verbal and written communication skills, proven organization skills, computer literate, and strong customer service skills preferred. Ticketmaster and Archtics experience a PLUS. The responsibilities of this position includes cash handling, making change, handling guests credit card information and dealing with/resolving customer services issues. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight, measurement, volume and distance. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certificates, Licenses and/or Registrations None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also frequently required to sit, stand or walk for long periods of time The employee is occasionally required to climb stairs, reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.” Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work in a fast-paced environment and meet deadlines. Work extended and/or irregular hours including nights, weekends and holidays, as needed. The noise level in the work environment is loud when working events (games, concerts, etc.). Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.