Senior Manager of Advancement Operations (Full-time, Onsite) Position Available In Berkshire, Massachusetts

MASS MoCA 1040 MASS MoCA Way
North Adams, MA 01247

Date Posted:

June 16, 2025

Region:

Western Massachusetts Category:

Development/Fundraising Type:

Full-Time
Senior Manager of Advancement Operations (Full-time, Onsite)

Description:

MASS MoCA is embarking on an exciting period of growth in our Advancement department. As we build a best-in-class fundraising team to support theanization’s forward momentum, we’re looking for a dynamic leader who will not only manage day-to-day operations but also help recruit, mentor, and develop a cohesive group of fundraising professionals. The Senior Manager of Advancement Operations will play a key role in shaping our team culture—fostering collaboration, driving professional development, and ensuring every member feels empowered to contribute their best work. The Senior Manager of Advancement Operations will be a lead partner in planning and implementing fundraising strategies across the department. In addition to overseeing the Advancement Services Coordinator, this position will help build out our operations function—crafting efficient workflows, setting d goals, and elevating team performance to new heights.

Duties and Responsibilities:

Work closely with the Chief Advancement Officer to develop protocols for the onboarding, training, and continued development of Advancement team members.
Establish clear performance goals, provide regular feedback, and cultivate a culture of continuous learning and collaboration within the Advancement Operations team, specifically
Work with the team to help manage the Advancement operations timeline, strategies, and requests across all ie sources-individual, corporate, government, and foundation.
Conduct and/or manage development and recording of research on individuals, foundations, corporations andanizations through Tessitura, giving records, and through outside sources to inform targeted cultivation plans.
Partner with the Advancement Services Coordinator to ensure that ie-related records are accurate and consistent. Oversight includes the donor management system and its data, foundation agreements and requirements, acknowledgments and other donormunications, and periodic financial reconciliations.
Responsible for managing, supervising and making critical decisions in personnel management including hiring and terminations, performance management, scheduling, mentoring, discipline and implementing institutional policies and procedures.
Compile detailed profiles on prospects and donors—documenting their giving history, key relationships, and philanthropic interests—to inform strategic cultivation plans and solicitation timelines
Partner with CAO and other Senior Managers to support advancement activities generally and to prepare for cultivation events for prospects and donors, including meetings, luncheons, dinners, and other special events.
Update and prepare solicitation template materials as needed for presentation to prospects and donors.
Collaborate with the Advancement team to design and execute fundraising appeals (direct mail, email, online campaigns)
Build and maintain strong relationships with donors and stakeholders, ensuring their ongoing engagement with MASS MoCA
Develop and provide status reports and updates to leadership
Assure timely and accurate reporting to the accounting and finance team
Collaborate with the Communications and Content team to manage donormunications and platform engagement, including event invitations, email newsletters, direct mailings, renewal solicitations, sponsorship proposals, acknowledgments, and integrations for donor payment systems.
Working with the Advancement team, the IT department and outside vendors as needed, help to assess needs for new or supplemental products (research, data enrichment, giving and engagement platforms, e.g.) specifically in the context of Campaign-readiness and movement toward a best-practice baseline.
Coordinate periodic updates of content for Advancement sections of the MASS MoCA and other advancement templates andmunication materials. .
Ad to all applicable laws and regulations, uphold accountability to donors, and safeguard confidentiality in accordance with the ethical principles and professional standards of fundraising.
Perform other duties as assigned or requested by CAO.

Qualifications:

Bachelor’s degree preferred or equivalent work experience
5+ years of frontline fundraising experience in a fast-paced nonprofit environment
Excellent writing, verbal, and interpersonal skills; personable and approachable
Proven track record of building, leading, and motivating high-performing teams
Deep familiarity with Tessitura or equivalent CRM systems
Experience andfort in connecting with new and prospective supporters and donors
Ability to nurture ongoing relationships to ensure solid retention year to year
Strong project-management skills, with an ability to prioritizepeting deadlines
Ability to successfullymunicate with a wide range of internal constituents including Board members, senior management, program staff, finance staff, and volunteers
Ability to work both collaboratively and independently
Commitment to the highest standards of customer service and professionalism
Demonstrated leadership or supervisory experience, including managing staff or volunteers, preferred

Additional Requirements:

Comfort working a flexible schedule, including some weekend, holiday, and evening events
Ability to travel occasionally for events and donor meetings
This position is based onsite at MASS MoCA’s North Adams campus; regular in-person attendance is required Exempt.

Minimum starting wage:

$72,000 per year

To :

Please submit a resume and cover letter as part of your application. We also ask that youplete the brief screening questions included in the online application form. Applications without a cover letter or responses to the screening questions may not be considered.