Com Ctr Assistant Manager Position Available In Worcester, Massachusetts

Com Ctr Assistant Manager
Northborough, Massachusetts
Inside Sales
Full-Time
Onsite
3727
USD $107,000.00 – USD $128,000.00 /Yr. Job Description
Overview We’re looking for an Assistant Communication Center Manager to join our Inside Sales team! As an Assistant Communication Center Manager for Esler Companies – Renewal by Andersen you will be responsible for assisting with all facets of management of the Inside Sales Department in Northborough, MA. The Assistant Manager will work along side with the Director of Inside Sales to support and lead the day-to-day operations of call departments; Coach, Workforce Management, Inside Sale Representatives, Digital Team & Customer Support. The Assistant Manager may be required to step into any role which they support as needed. Responsibilities Partner with the Director of Inside Sales daily to ensure that the Communication Center is running efficiently
Provide ideas to grow team and improve metrics YOY
Train, lead, develop, mentor ISR, Coach, and Customer Support roles
Lead Inside Sales Reps and Coaches hands-on in a positive and productive environment.
Ensure all telephone and text conversations are delivered by the system
Provide encouragement, stimulation, energy, reinforcement, recognition for positive performance & efforts and assist with difficult customers
Provide guidance, verbal & written disciplinary action (per company policy) to anyone exhibiting poor habits, poor attitude, unacceptable results or policy violations.
Create and maintain a sense of culture within the Communication Center that mirrors Esler Cos. Culture
Ensure the Communication Center is always working productively and each teammate is focused on their task at hand
Ensure adherence to all Communication Center Policy & Guidelines
Other job duties as assigned Qualifications High School Diploma or equivalent preferred
Minimum 5 years of call center experience
At least 2 year of experiencing managing 5 or more teammates
Excellent team relations, empathetic, personable, and communication skills
Exceptional leadership skills and ability to manage a team
Ability to lead & train new teammates
Ability to help teammates grow into leaders
Ability to work with sense of urgency to complete responsibilities timely
Must be able to organize and prioritize
Ability to adapt week and accept/give feedback in a changing environment
Be data driven; ability to tell a story base on qualitative and quantitative data
Must be able to work within a team environment across several offices
Must be able to organize & prioritize
Ability to find a resolution, deliver difficult feedback and advise management Benefits Medical, Dental, and Vision Insurance
Teammate Assistance Plan
Tuition Reimbursement
401k with 50% match up to 6% of your annual pay
Paid Time Off
Company Paid Holidays
Paid Volunteer Time
And more! Empowered to be Extraordinary.
We believe in our people. And that’s why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES – RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas. We are a proud equal-opportunity employer.
We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time. Pay Range USD $107,000.00 – USD $128,000.00 /Yr.