Sales & Move In Coordinator Position Available In Hillsborough, New Hampshire

Sales & Move In Coordinator 4.1 4.1 out of 5 stars 150 Rivermead Road, Peterborough, NH RiverMead is a vibrant not-for-profit, full-service LifeCare Community. We offer a supportive and dynamic work environment, providing access to professional networks, growth opportunities, and competitive benefits. Dedicated to delivering exceptional living experiences for older adults, our campus offers a range of living options, including independent living, assisted living, and memory care. We are committed to fostering a welcoming, engaging, and supportive environment for both residents and staff. RiverMead is dedicated to providing exceptional senior living options across the full continuum of care. We are passionate about enriching lives and providing peace of mind for residents and their families. We are currently seeking a detail-oriented and compassionate Sales & Move-In Coordinator to join our team and help prospective residents transition seamlessly into their new home. The Sales & Move-In Coordinator supports the sales team by facilitating all aspects of the move-in process and ensuring a positive experience for incoming residents and their families. This role serves as a key liaison between sales, operations, and residents, providing administrative, logistical, and emotional support throughout the pre- and post-move journey. This position is on-site and requires employees to work in our office located in Peterborough, NH.

Key Responsibilities:

Support Sales Counselors by coordinating and tracking all move-in processes from deposit to occupancy. Maintain accurate records and databases, including CRM updates, occupancy reports, and move-in schedules, to ensure the timely and accurate dissemination of information. Serve as the primary point of contact for new residents and families during the transition process. Coordinate apartment readiness with facilities, housekeeping, and other departments. Schedule assessments, tours, and welcome meetings in collaboration with nursing and wellness teams. Facilitate communication across departments to ensure smooth handoffs and an exceptional resident experience. Prepare move-in packets, contracts, and other required documentation. Assist in planning and executing welcome events and orientation programs for new residents. Provide administrative support to the Sales & Marketing Department as needed.

Qualifications:

High school diploma or equivalent required; associate or bachelor’s degree preferred. Minimum 2 years of experience in senior living, hospitality, real estate, or customer service preferred. Excellent communication and interpersonal skills, with a warm and empathetic approach. Strong organizational and time management skills with attention to detail. Proficiency in Microsoft Office and CRM software (e.g., Sherpa, Enquire, Salesforce). Ability to manage multiple tasks and work collaboratively across departments. Knowledge of senior living or healthcare terminology is a plus.

What We Offer:

Competitive salary Comprehensive benefits package including health, dental, vision, and 403(b) plans. A look at our complete benefit guide. (https://rivermead.org/wp-content/uploads/2025/03/BENEFIT-GUIDE-RiverMead-Booklet-2025-1-8-2025.pdf) Generous Paid Time Off (PTO) Supportive and mission-driven work environment Opportunities for professional development and advancement Why join RiverMead? Check us out here! (https://rivermead.org/work-with-us/)