IT Support Specialist Position Available In Jefferson, Alabama
Tallo's Job Summary: The IT Support Specialist position in Birmingham, AL offers a Contract to Hire opportunity with a leading company. Responsibilities include customer service, technical issue troubleshooting, user account management, software installation, and problem escalation. Basic criteria include being in the Birmingham area, a high school diploma, and at least 1 year of IT support experience. Desired qualifications include relevant certifications, technology enthusiasm, problem-solving skills, communication abilities, and networking knowledge.
Job Description
We have an outstanding Contract to Hire position for anIT Support Specialistto join a leading Company located in theBirmingham, ALsurrounding area. The IT Specialist II is a member of a team focused on assisting customers via a ticketing system, on-site support, and direct telephone contact. We provide support for Windows desktops and servers, Microsoft 365 products, backup solutions, computer networks, and other IT services.
Responsibilities :
+
Customer Service:
Providing positive user experience by being patient, empathetic, and helpful. + Responding to
Customer Queries:
Handling inquiries via phone, email, or tickets to provide immediate assistance. +
Troubleshooting Technical Issues:
Diagnosing and resolving basic and complex technical problems, such as software glitches, connectivity issues, and hardware malfunctions. +
User Account Management:
Managing user accounts, including creating accounts, assigning permissions, and resetting passwords. +
Software Installation and Configuration:
Assisting with the installation and setup of software applications. +
Logging and Escalating Issues:
Documenting issues and escalating more complex problems to higher-level support tiers when necessary. +
Providing Step-by-Step Guidance:
Offering clear instructions to help users resolve their issues independently.
Basic Hiring Criteria :
+ Must be in Birmingham, AL, or the Surrounding Area + High school diploma or equivalent. + Minimum of 1 year of Current IT Support Experience.
Desired Qualifications :
+ Any relevant certifications are a plus (e.g., CompTIA, Google, AWS, Microsoft, etc.). + Proven interest in and enthusiasm for technology; willingness to learn and grow in the field. + Strong problem-solving skills and attention to detail. + Excellent communication and interpersonal skills; ability to explain technical concepts to nontechnical users. + Ability to work both independently and collaboratively within a team environment. + Experience with Windows 10/11. + Experience with macOS operating systems ; knowledge of Microsoft 365 products and services is a plus. + Experience with Medical IT is a huge plus. + Basic understanding of networking concepts and protocols. + Proficient in systematic troubleshooting and adept at employing unconventional methods to resolve user issues. + Capable of performing calmly and effectively in a dynamic call center environment or at a customer site, with often conflicting priorities and urgent customer requests. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.
com/candidate-privacy/orhttps:
//pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance
