Field Support Technician Position Available In Montgomery, Alabama

Description This role is 75% travel to different locations throughout the Southern Alabama area to help with hands on issues that the helpdesk cannot resolve remotely. This person will be doing a lot of break fix, swapping out machines, imaging and repairing a variety of hardware/software issues. They will be working from anything from the wall jack to the monitor. This person will be responsible for setting up their own schedule for the day and reaching out to business partners so this person needs to be very self motivated and used to working on their own. They will be driving a company issued vehicle, so they need a clean driving record. They will park the car in a lot each night- cannot bring to their house. They have a flexible start and end time of their work day as well. Major Responsibilities

• Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities.
• Partner with the business and other departments for incident and problem resolution.
• Provide specialized dedicated technical support as requested by business partners.
• Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively.
• Provide technical support during project implementations.
• Build effective relationships with key business partners and provide outstanding customer service.
• Partner with fellow End User Analysts, Planning Analysts, Application Portfolio teams, and other groups to form a strong, dedicated support team.
• Consult with business partners to ensure a full understanding of technology costs of products and services (for budgeting and billing purposes).
• Partner with other personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations.
• Stay abreast of emerging hardware and software technologies. Knowledge, Skills and Abilities
• Proficient technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems.
• Demonstrated ability to build strong relationships with business partners, vendors and other organizations.
• Developed effective working relationships with all levels of employees.
• Customer service focused with the ability to deliver on commitments and deadlines.
• Demonstrated oral and written communication skills.