Desktop Support Technician Position Available In Greater Bridgeport, Connecticut
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Job Description
Job Title:
Desktop Support Technician Client:
Fortune 100
Technology Solutions Company Location:
Onsite in
Shelton, CT Contract Length:
Long-term contract with potential for extension or conversion
Overview:
We’re seeking a versatile and experienced Desktop Support Technician to serve as the sole onsite IT support resource at our Shelton, CT location. This role is ideal for someone who thrives in a dynamic, enterprise environment and is eager to work with the latest technology.
Key Responsibilities:
Provide second-level support for workstation deployment (Windows 11 and macOS) Troubleshoot and escalate application issues; deploy new hire systems and QA builds Manage mobile devices and tablets using MDM tools (Intune/Autopilot experience preferred) Support and maintain A/V equipment, printers, network connectivity, and general IT peripherals Handle ServiceNow ticketing and documentation processes Deliver onsite and remote technical assistance to users, including senior leaders Assist with onboarding, hardware refresh projects, and security initiatives Occasionally support after-hours deployments and events
Required Qualifications:
2+ years’ experience in a technical support or IT service role Comfortable working independently and supporting up to 200 end users Strong communication and problem-solving skills Hands-on experience with Windows and macOS, hardware/software installs, workstation migrations Experience with ticketing systems (preferably ServiceNow) Able to lift up to 50 lbs if needed
Nice-to-Haves:
Associate or Bachelor’s degree in IT or related field Industry certifications (CompTIA A+, Apple Certified Support Professional, ITIL v4, etc.) Previous experience supporting enterprise environments
Work Environment:
Onsite in Shelton, CT Standard business hours (8AM-5PM) Environment is 80% Windows / 20% macOS Minimal after-hours support Initial training provided by a senior technician onsite for your first week Why Join Us? Opportunity to gain hands-on experience with cutting-edge tools like Windows 11 and Intune Work under a flexible, supportive manager in a collaborative, high-impact role Be part of a Fortune 100 company with a potential path toward full-time hire and remote flexibility Access to enterprise-level projects that grow your skills and visibility
