Desktop Support Specialist Position Available In Iberville, Louisiana

Desktop Support Specialist 1.3 1.3 out of 5 stars

Carville, LA Job Description and Context and Environment:

Strong analytical, assessment, and problem-solving skills. Ability to work independently and as part of a team. Self-starter, ability to work with limited supervision, ability to multitask. Customer service oriented, excellent written and verbal communication skills, works well with others. Ability to troubleshoot PC hardware (laptop/desktop, docking station, monitor), mobile device configuration, printers, and other hardware as required. Ability to troubleshoot complex issues related to hardware, network, active directory, security, and user applications while being able to document and escalate to responsible teams. Ability to lift 50lbs and work in a refinery environment. Working at heights, on ladders, or in adverse weather conditions may be required. Ability to work outside of regular business hours as needed. Must be clean-shaven.

Accountabilities:

Supporting service requests and incidents Maintaining hardware inventories in ServiceNow database Maintaining a clean and safe work environment, adhering to all refinery safety protocols, and completing all required safety training. Qualifications/Experience Required Customer service oriented, excellent written and verbal communications skills, ability to multi-task, and work well with others. College degree or equivalent work experience. A bachelor’s degree in the information systems field is preferred. Minimum 5 years of experience with end-user support in both refinery production and office environments. Extensive knowledge of PC hardware, PC-Imaging software, Microsoft operating systems, office automation software (SCCM), productivity tools, file/folder security, Active Directory user and computer management, networking essentials, and Office365 applications (TEAMS, Outlook, OneDrive, SharePoint, Power BI, PowerApps, Forms) Excellent English speaking and writing proficiency. French speaking is a plus. Knowledge of ToIP telephony, particularly TEAMS Telephony; experience preferred. Knowledge of fiber optic and CAT3/5 copper cable testing and troubleshooting preferred. Experience with ServiceNow help desk software is preferred.

Job Types:

Full-time, Contract Pay:

$22.50 – $29.00 per hour

Schedule:

8 hour shift Ability to

Commute:

Carville, LA (Required)

Work Location:

In person