eRAD Tech Support Engineer Position Available In Middlesex, Massachusetts

eRAD Tech Support Engineer
Artificial Intelligence
12677
212 Elm Street 4th Floor, Somerville, Massachusetts, US, 02143
Full-Time
Remote
USD $55,000.00/Yr.
USD $65,000.00/Yr.
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Job Description Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Technical Support Engineer, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

Troubleshoot and resolve customer technical inquiries related to eRAD software products.
Participate in system administration duties and projects designed to decrease emergency technical support interactions and system downtime.
Perform e

RAD RIS / PACS

system updates.
Educate customers in system use and best practice methods, enabling them to provide top notch healthcare
Enlists the support of sales specialists, service resources, engineering resources, development resources and management resources as needed

You Are:

Genuinely passionate about new technologies and remain current on new tools; assist with evaluation and in making recommendations as necessary to continuously improve efficiency of software development process.
Able to demonstrate effective and professional communication, while working in close partnership with cross-functional teams and new users
Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy solving complex problems

To Ensure Success In This Role, You Must Have:

PACS/Radiology experience
BA/BS Degree.
Comp TIA Linux or RHCA or RHCT Certifications.
Experience with

CCNA/CCNP.

Experience with all windows operating systems (Server and Windows 7 and above).
Linux system administration.
Knowledge of archival and storage media. We are a Equal Employment Opportunity employer. Our policy is to provide equal employment opportunities to all applicants and employees without regard to race, religion, creed, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age, military and/or veteran status or any other basis protected by applicable law. If you need a reasonable accommodation for any part of the employment process (including the application, any testing, or interview process), please contact us by email at Talent Acquisition Department and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. We encourage all qualified individuals to apply for employment. We consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, California Fair Chance Act, and the New York City Fair Chance Act, where applicable. The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location, and training. Any listed pay scale is not a guarantee of a particular wage.