Information Technology Support Specialist (Helpdesk) Position Available In Middlesex, Massachusetts
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Job Description
Information Technology Support Specialist (Helpdesk) Districtwide Wakefield, MA Job Details Full-time $46,000 – $52,000 a year 18 hours ago Qualifications Software troubleshooting Mid-level High school diploma or GED IT support Communication skills Full Job Description
REPORTS TO
Technology Director
SALARY RANGE
$46,000- $52000 POSITION
RESPONSIBILITIES
The Wakefield Public Schools Technology Department is looking for an hourly Information Technology Support Specialist in support of our help desk. The Information Technology Support Specialist will provide first-tier IT phone support and troubleshooting for the 8 locations of the Wakefield Public Schools (PreK-POST) to include: Support for the use of technology in and out of the classroom for teaching and learning Windows and Google account and group management PC/Mac application and hardware technical support for staff Chromebook hardware and software support for student and staff devices Google Apps for Education support Support for other online services Printing & copying support Classroom AV system support Acts as an escalation point for the building-based IT support personnel WPS uses a self-service ticketing system to track our service requests. Some after-hours work may be required to support special events or to complete projects. Qualified candidates must have demonstrated interpersonal, communication, and troubleshooting skills. Candidates should have a high school diploma or equivalent, plus two years of education preferred, and a minimum of 2 years experience as an information technology support professional. Successful candidates will be knowledgeable in the various areas of support to adequately support the district. Must be able to lift/carry up to 30 lbs and be flexible with duties and schedule to get the work done that needs to be done as a member of a small team. Should be comfortable on a ladder. Must be able to reliably report to work at 730am during the school year. The start time for this role is not flexible.
