Desktop Support Engineer Position Available In Essex, New Jersey

Desktop Support Engineer 3.6 3.6 out of 5 stars Newark, NJ 07198 Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, • Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.o Updating ticket on IT service management tool with proper work notes.o Provide Tier II support for system images, virtual environments, and Mac OS Management.o Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.o Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.o Provide all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.o Remote support & troubleshooting of end user issueso Support IT infrastructure endpoints maintenance and upgradeso Provide technical support to end-users for desktop systems and applicationso Troubleshoot hardware and software issues on desktop and laptop computerso Provide technical guidance and collaborate with Tier 3 to streamline services and support.o Serve as the escalation person for complex issues for the desktop support teamo Document detailed notes in the ticketing system and provide accurate and timely customer updates.o Manage user accounts and permissionso Install, configure, and maintain desktop software and hardwareo Assist in the setup and deployment of new computer equipmento Windows OS, MacBook supporto Zscaler troubleshooting

Job Type:

Contract Pay:

$26.00 – $28.00 per hour

Schedule:

8 hour shift

Work Location:

In person