Support Desk Technician Position Available In Kings, New York

Support Desk Technician Brooklyn Law School – 3.7 Brooklyn, NY Job Details Full-time $60,000 – $65,000 a year 4 hours ago Benefits Paid time off Retirement plan Qualifications Desktop support Operating systems Software troubleshooting Customer service CCNA Mid-level Windows Technical support Microsoft Office AWS Computer hardware SharePoint Associate’s degree Communication skills Help desk Information Technology Full Job Description

POSITION

Support Desk Technician

R EPORTS TO

Technology Support Manager and Trainer STATUS:

Full-time, Non-Exempt RANGE:

$60,000 – $65,000

SUMMARY:

Founded in 1901, Brooklyn Law School is a distinguished, independent law school located in Downtown Brooklyn, New York. The Law School is searching for a Support Desk Technician to join the Office of Information Technology. The Law School’s size, vibrant employee and student population, and commitment to training the next generation of lawyers and promoting social justice, will offer a candidate the opportunity to develop and diversify practical skills and participate firsthand in operating a successful educational institution. Brooklyn Law School is seeking a Support Desk Technician to provide frontline support and assistance to the BLS community including faculty, staff, and students. As a Support Desktop Technician, you will address technical issues of varying complexity, aiming to resolve issues and fulfill service requests as quickly as possible, or to refer to more complex issues to other teams for resolution. Primary responsibilities are outlined below, with flexibility to assist in additional tasks as needed. The ideal candidate should have solid technical knowledge and proficiency, excellent interpersonal communication skills, and strong attention to detail with an analytical mindset.

Responsibilities include:

Provide first-level technical support for desktop hardware, software, peripherals, and operating systems, quickly diagnosing and resolving user issues. Installation and configuration of desktops and laptops with the required company software (Windows OS, MS Office, ERP system) Escalate complex technical problems to senior staff or system administrators for resolution. Assist users with troubleshooting, software installations, system configurations, and account management. Follow SLA guidelines and use SLAs as a measure to report progress, achievements, provide statistics and improvement plans to the upper management regularly. Train users on desktop applications, tools, and best practices to improve productivity. Administer desktop systems, managing software updates, patches, antivirus, and backups to ensure security and reliability. Perform routine maintenance, including hardware upgrades, repairs, and replacements. Manage desktop inventory, tracking assets, procurement, and disposal to maintain compliance and accuracy. Maintain clear documentation of desktop configurations, processes, and troubleshooting guides for team collaboration. Collaborate with cross-functional IT teams (av, network, applications, help desk, library) to resolve issues efficiently. Provide technical assistance to faculty, staff, and students in the use of classroom, library and meeting room technology, including lecture capture and video conferencing tools. Set up and troubleshoot AV equipment for scheduled meetings, conferences, and campus events, ensuring smooth operation before and during use Communicate status updates, resolution timelines, and follow-up support to ensure user satisfaction. Participate in quality assurance activities, analyzing incidents, monitoring performance, and implementing improvements. Suggest and contribute to process enhancements, automation, and service improvements to optimize support operations. Will be required to perform other job functions, as assigned

Required:

Associate’s degree or equivalent in information technology, computer science, or a related field. Relevant certifications (e.g., CompTIA, CCNA, AWS, Microsoft Fundamentals) are a plus. 1+ years of experience in desktop support, technical support, or a related field, preferably in a higher education environment. Strong knowledge of help desk operations, ticketing systems, and end-user training methodologies. Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users. Demonstrated ability to develop and implement process improvements and handle multiple priorities effectively. Strong problem-solving skills and a customer-focused mindset.

Knowledge, Skills and Abilities:

Knowledge of a wide range of computer systems software, applications, hardware, and communications Must be able to troubleshoot basic Network related problems Ability to diagnose the nature and extent of a wide range of computer problems Ability to install and configure computer systems, hardware, and peripherals Ability to independently research solutions to technical issues using available resources Working knowledge of multiple Operating Systems (i.e. Windows and Apple) Working knowledge of commonly used software such as Microsoft Office, SharePoint, Zoom, Chrome, etc.) The candidate must be courteous, display a positive attitude and a genuine concern for the end user. Willingness to learn new technologies and proactively keep technical skills up to date.

Preferred:

Experience in higher education or legal education environments. Work environment The campus includes three separate buildings, and the role requires traveling between them based on end-user location. Remote capabilities This position is not eligible for hybrid initially. Possible hybrid schedule can be discussed. Physical demands Must be able to lift up to 50 pounds. Brooklyn Law School has an excellent benefits package that includes sick, personal and vacation paid time off, a generous retirement plan, dependent tuition scholarship Pre K- undergraduate college and additional summer Friday PTO. Affirmative Action/EEO statement It is the policy of Brooklyn Law School to be impartial in the treatment of all employees and applicants for employment without unlawful discrimination as to race, creed, religion, color, natural origin, citizenship status, gender, age, veteran status, disability, marital status, union affiliation, political affiliation, sexual orientation or preferences or any other legal protected status.