EnterpriseEventManagement&AlertTechnicalEngineer Position Available In Hillsborough, Florida

EnterpriseEventManagement&AlertTechnicalEngineer
We have Permanent role Enterprise Event Management & Alert Technical Engineer-Hybrid for our client at Tampa FL. Please let me know if you or any of your friends would be interested in this position.

Position Details:

Enterprise Event Management & Alert Technical Engineer-Hybrid-Tampa FL Location:

Tampa, FL / Dallas, TX
(Hybrid – 03 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Duration :

Fulltime / Permanent

Salary :

Dallas, TX ($125k max) or Tampa, FL ($120k max)

JOB DESCRIPTION

Client leverages event and alert management systems integrated with tools like Service Now and Pager Duty, to monitor our infrastructure in real-time and detect anomalies and bring up them to the correct support teams that will then review and take either reactive or proactive action for incident resolution.
The Event and Alert Management Tech Lead is crucial for ensuring the effective management of enterprise Event and Alert Management (EVM) solutions. This position is responsible for overseeing the technical aspects of EVM projects, ensuring that they align with organizational goals and deliver value. Partaking in the technical EVM team, coordinating with customers, and ensuring the implementation of standard processes, the EVM engineer plays a vital role in optimizing processes, enhancing system reliability, and driving successful project outcomes and governance.

RESPONSIBILITIES

Proficient in maintaining EVM solutions: This involves ensuring that the EVM tools and systems are properly configured, updated, and functioning as intended to meet the organization’s needs.
Coordinating with collaborators: Regularly communicating with various departments, such as IT, Business, and customer service, to understand their requirements and ensure that the EVM solutions align with organizational goals and deliver value.
Monitoring and optimizing EVM processes: Continuously reviewing and improving the processes related to event and alert management to enhance system reliability and performance.
Ensuring project governance and successful outcomes: Managing project timelines, and resources to ensure that EVM projects are completed on time and within budget, while also delivering the expected value and benefits to the organization.

QUALIFICATIONS

Bachelor’s degree preferred or equivalent experience
Minimum of 6 years of related experience with Event and Alert Management Technologies (Service Now, Pager Duty).

Technical Leadership:

Proven ability to lead technical teams, coordinate with partners, and implement standard methodologies to optimize processes and enhance system reliability.

Technical Documentation:

Proficiency in creating and maintaining comprehensive user documentation, including job aids, process documents, and governance materials to support organizational standards.

Application Skills:

Proficiency in using Office Applications, Service Now to manage events and alerts and document.

Data Analysis and Reporting:

Strong skills in analyzing event and alert data to identify trends, generate insights, and produce actionable reports for continuous improvement.

Collaborator Engagement:

Ability to engage with various partners, understand their needs, and communicate updates and findings through formal and informal written methods.

MUST HAVE

6+ years of experience with Service Now and Pager Duty in event/alert management.
Strong technical leadership and collaboration skills.
Experience maintaining and optimizing EVM tools.
Proficiency in event data analysis and reporting.
Ability to create documentation and follow governance processes.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job

Dice Id:

91013946

Position Id:

890010