IT Help Desk Manager Position Available In Allegheny, Pennsylvania

IT Help Desk Manager eStaff Search Group Pittsburgh, PA Job Details Temp-to-hire $100,000 a year 8 hours ago Qualifications Computer science Azure Microsoft Outlook Computer Science 5 years Windows Bachelor’s degree Machine learning ServiceNow IT Manufacturing Senior level Leadership Help desk Full Job Description eStaff is looking for an IT Services Help Desk Manager. Hybrid environment. Focus will be around Desktop support for internal users. This is a highly visible opportunity with growth and opportunity to add to technology automation. Full-time opportunity.

Duties/Responsibilities:

Lead and mentor Tier 2 and Tier 3 support staff. Training for larger groups (10 or more on average) covering IT discipline. Manage escalated tickets and resolve complex technical issues Oversee support operations across Microsoft environments Coordinate with infrastructure, security, and application teams Monitor service desk metrics and drive process improvements Maintain up-to-date documentation and knowledge base content

Qualifications/Skills:

5+ years experience working and Leading IT Services Helpdesk Windows 10 and 11, Microsoft O365, Teams, Outlook, ServiceNow Azure Manufacturing experience a plus

Education:

Bachelor’s degree in computer science or related discipline preferred

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! eStaff Search Group is focused on partnering with talented professionals in Architecture & Development, Database Design & Administration, Network & Systems Administration, Software QA & Test, Machine Learning, Mobile Apps, Big Data, Digital/Interactive – throughout the Pittsburgh area – to find you your proper career fit. Our niched focus helps us find you the right company that can help you grow in your career. We take the time necessary with every employee to nurture your passion as it becomes ours.