Network Engineer III – Remote Site Support Position Available In Wake, North Carolina

Network Engineer III – Remote Site Support First Citizens Bank United States, North Carolina, Raleigh 100 East Tryon Road (Show on map) Jun 14, 2025
Overview This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. This position is aligned to our Remote Site Support networking group. This position provides complex technical support for the Bank’s data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 3 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing.

Responsibilities Principle Accountabilities:

60% Provide Level 3 technical support for data or voice network systems
20% Monitoring and auditing performance
10% Document and procedures updates
10%

Operational Excellence Responsibilities:

Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
Cloud Network Support/Implementation
Provide expertise in BGP and other dynamic routing protocols
Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
Collaborate with vendors, colleagues and management to implement services and reduce costs
Manage network asset inventory and capacity planning
Assist with Disaster Recovery testing efforts throughout the year
Drive operational excellence
Monitor and assess network components and take appropriate action
Participate in on-call rotation for after hours support Qualifications Bachelor’s Degree and 4 years of experience in Data, voice or converged networking OR High School Diploma or GED and 8 years of experience in Data, voice or converged networking

Required Qualifications:

In-depth knowledge of numerous networking technologies and protocols and how they interrelate
Technical skills regarding network routing, switching, and provisioning
Experience with Cisco switching and routing (NxOS and IOS)
Collaboration with cross-functional groups

Preferred Qualifications:

10+ years of experience with enterprise network systems and excellent troubleshooting expertise

Certifications:

CCIE, CCNP

Routing and Switching
Certifications in: Wireless, Cisco ACI Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.