IT Tech I Position Available In Montgomery, Alabama

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Wind Creek Casino & Hotel Montgomery
1801 Eddie L. Tullis Road
Montgomery, AL 36117
Hotel Casino with 123 Rooms
Managed By Wind Creek Hospitality
Full-Time
Description
Job Overview 2pm 1230am (Shift Subject To Change Based On Business Needs)
The IT Technician I assists other IT team members in providing technical and end user support on the following application systems: Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows XP/7, and other applications as designated. Make help desk calls to customers.
Purpose
Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
Answers technical questions, resolve user complaints, research issues, assist the IT Department with the maintenance of all application systems hardware and software
Maintains security and back-up procedures for all application systems
Assists with software and hardware installation/upgrades
Effectively troubleshoots user problems with application software and hardware
Primarily focused on Level I – II (user, technician) applications support
Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users
Identifies “quick fix” requirements to the Supervisor, utilizing quality assurance and application testing
Will participates in the on-call rotation. On-call hours are between 12am – 8am.
May be requested to follow other job-related instructions and to perform other job-related duties subject to all applicable state and federal laws
Other duties & responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
A+ Certification- preferred
Must have a sound knowledge of computer software and hardware; (a “skills” test will be administered)
A thorough understanding of Software Applications and professional business processes
Ability to think logically and troubleshoot technical issues from discovery to root cause
Excellent written and oral communication skills; Should be able to describe and present business ideas and concepts in a clear, concise and understandable manner to technical and non-technical individuals
Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Posted June 18, 2025
19 Wind Creek Casino & Hotel Montgomery
Wind Creek Montgomery has a ‘Beale Street Memphis’ vibe, featuring the acclaimed entertainment of BB King’s Blues Club and his signature Itta Bena restaurant, an upscale dining experience with a southern twist. Its five-story, stylish hotel includes 123 luxury rooms and 11 suites, with a 65,000 square foot casino offering over 2,200 of the most popular electronic games.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Our Employee Perks and Benefits

• Blue Cross Blue Shield medical plan
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers
• Not available at every location