Field Technician – DIIT Position Available In Kings, New York

Field Technician

• DIIT New York City Department of Education
• 3.9 Brooklyn, NY Job Details Full-time $59,343
• $70,000 a year 15 hours ago Benefits Loan forgiveness Qualifications MacOS Server SCCM Writing skills Maintenance Mid-level Windows Microsoft Office High school diploma or GED Remote access software Computer networking macOS Computer skills 1 year

Full Job Description Position Type:

Administrative and Central Office Office Title/Functional Title:

Field Technician

• DIIT
• 23846

Civil Service Title:

Computer Service Technician Level:

L2

Division/Office:

Division of Instructional and Information Technology Borough:

Brooklyn Posting End Date:

07/07/2025 This position is in a civil service competitive class that is subject to examination. Position is only open to current City employees with permanent NYC civil service status as Computer Service Technician or permanent in an equivalent title that is eligible for transfer under 6.1.9 to Computer Service Technician . This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

Description:

Position Summary:

The Field Technician will be responsible for performing complex service functions in maintaining, troubleshooting, repairing or replacing computer components in stand-alone and network environments throughout all sites and schools within the borough. Performs related work.

Reports to:

Borough Technology Manager Direct Reports:

N/A Key Relationships:

Works closely with the Network teams in identifying and troubleshooting Network related issues at instructional and administrative sites . Responsibilities Performs routine service functions in maintaining, troubleshooting and repairing computers, computer peripheral equipment and networking technology equipment. Integrates laptops, chrome books, printers, desktops, handhelds and wireless communication devices to school’s network, following DOE standards. Installs, configures and troubleshoots antivirus software, SCCM client software, wired and wireless installations (access points and laptops) peripheral devices (blackberries, flatbed scanners, etc.), proprietary Department of Education computer applications, and Commercial off-the Shelf (COTS) software, i.e., High School Scheduling and Transcripts (HSST) scanner and workstations, Web Connect, IPDVS software, and MS office for instructional workstations, labs and administrative workstations, Provides break fix software and network support for desktops, laptops, printers, servers, etc. on behalf of the instructional and administrative sites within the borough. Performs preventive maintenance on computer systems, including remote terminal equipment and printers. This includes configuring networks, standalone computers, 3270 sessions, and DFS printers, as well as configuring laptops and printers to wireless infrastructures. Works with Network Groups to pinpoint network configurations and hardware issues. Serves as DIIT’s liaison to Borough Field Support Center Data/IT staff in all five boroughs. Acts as a technical resource person to schools and administrative sites on IT planning and procurement activities, which include acquisition for hardware, software and spare parts. Resolves computer network connectivity and Outlook client issues, troubleshoots internet access issues and assists with web filtering requests or issues. Demonstrates an awareness of current procedures, policies and processes within the work unit. Installs, configures and setups instructional computer labs (inter-network server and workstations). Re-images and installs MS windows, Chrome OS, Mac operating systems and server OS’s for troubleshooting, updating and preventive purposes. Provides support for special projects as identified by the DIIT Borough Director of field operations. Provides remote Desktop support to expedite service to the schools. Provides timely and accurate update to the Magic system. Transports and installs computer systems and local area networking components. Uses all types of state‑of‑the‑art test instruments normally associated with the equipment or components listed above. Identifies and diagnoses hardware, network, software and vendor-related issue and works with management to escalate to the appropriate group on site. Provides training in support of CUNY interns via a shadowing program.

Qualification Requirements:

Minimum A four-year high school diploma or its educational equivalent and one year of satisfactory, full-time experience in computer maintenance and repair; or A four-year high school diploma or its educational equivalent and graduation from a certified technical training program in computer maintenance and repair; or Education and/or experience equivalent to “1” or “2” above. Experience of the type described in “1” above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have either one year of the type of experience described in “1” above, or graduation from a certified technical training program as described in “2” above. License Requirement A Motor Vehicle Driver License valid in the State of New York. Employees must maintain the license for the duration of their employment. Plus In addition to meeting the minimum requirements, individuals must have two additional years of the experience described in “1” above Preferred Ability to operate a computer and peripheral equipment that may be attached to or communicating with the computer. Ability to communicate clearly orally and in writing.

Salary :

$59,343

• $70,000 (Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.

) Please include a resume and cover letter with your application.

NOTE:

The filling of all positions is subject to budget availability and/or grant funding.

• New York City Residency is NOT Required
• We encourage all applicants from the New York City tri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER DOE

Non

• Discrimination Policy The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual’s actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy.

For more information, please refer to the DOE Non-Discrimination Policy. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.