Application Support Specialist Position Available In Fulton, Georgia

Application Support Specialist City of Milton – 3.2 Milton, GA Job Details Full-time $53,482 – $80,223 a year 1 day ago Qualifications Power BI Software troubleshooting Microsoft SQL Server Mid-level Microsoft Office 2 years Full Job Description JOB This position plays a critical role in maintaining and supporting enterprise software systems including ERP and Public Safety applications. The individual is responsible for providing Tier 1 and Tier 2 support for business applications, assisting with system implementations, and working collaboratively with internal departments to ensure efficient and secure IT operations. This role reports directly to the IS Director and works closely with the IS Manager to support City operations and service delivery.

EXAMPLE OF DUTIES

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Provide day-to-day support for business-critical applications including ERP, Public Safety, and other enterprise systems.
• Administer and troubleshoot application issues in Microsoft Azure and SQL Server environments.
• Assist with the creation of data dashboards and custom reports using PowerBI or other reporting solutions.
• Assist end users with basic desktop application support (e.g., Microsoft Office, standard productivity software).
• Perform help-desk duties including ticket intake, issue tracking, and escalation when appropriate.
• Work with vendors and departments to support application upgrades, patches, and system maintenance.
• Collaborate on the planning, testing, and rollout of new software implementations or enhancements under the direction of the IT Director or IT Manager.
• Maintain documentation related to applications, procedures, and configurations.
• Train users on application features and best practices as needed.
• Monitor application performance and ensure optimal operation.
• Assist in troubleshooting and resolution of integration issues between various systems.
• Ensure compliance with internal policies, data security standards, and regulatory requirements.

Additional Functions:

• Support other functions of the Information Services Department.
• Performs other related duties as required.

SUPPLEMENTAL INFORMATION

Limitations and Disclaimer:

The above position description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required for the position.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position, and those duties may change, be eliminated, or expanded in accordance with the needs of the City of Milton. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor and in compliance with federal and State laws and applicable regulations.

The City of Milton is an equal opportunity employer and does not discriminate or retaliate against job applicants or employees on the basis of age, sex, race, national origin, military service, genetic information, disability, pregnancy, religion or on the basis of any other protected category. Job applicants and employees may request reasonable accommodations, in accordance with Americans with Disabilities Act. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some essential job requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements listed in this description are representative of minimum levels of knowledge, skills and/ or abilities required to perform this position successfully, and the applicant and/or employee must possess the listed abilities or aptitudes to perform each duty proficiently. Continued employment with the City of Milton remains on an “at-will” basis. This description does not create a property interest, an employment agreement, or alter the terms and conditions of any other policy or agreement that may be in effect now or in the future.

This Class Description does not constitute an employment agreement between the City of Milton and an employee or applicant. The above description is subject to change as the City of Milton’s needs change.