Engineering Manager, Agent Software Engineering Position Available In New York, New York

Engineering Manager, Agent Software Engineering Decagon – 2.9 New York, NY Job Details Full-time $300,000 – $375,000 a year 1 day ago Benefits Health insurance Vision insurance Qualifications Customer support 1 year Senior level AI TypeScript Python Full Job Description About Decagon Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we’ve been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations. We’ve raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A•, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. About the Team The Agent SWE team at Decagon deploys the most advanced conversational AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will guide a team to build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions that support their needs. Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues. About the Role As a leader on the Agent Software Engineeirng team, you’ll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents. Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of junior engineers, dives deep into complex system challenges and builds elegant solutions that scale to millions of users. In this role, you will Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts Contribute to team strategy and help define the future of AI customer support agents Your background looks something like this Have 1+ years of engineering management experience Have 5+ years of industry experience in software engineering Proficiency with Python, Typescript and asynchronous programming A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary Even better Prior experience working with multi-modal models Benefits Medical, dental, and vision benefits Take what you need vacation policy Daily lunches, dinners and snacks in the office to keep you at your best Compensation $300K – $375K +

Offers Equity Compensation Range:

$300K – $375K