Senior Systems Analyst Position Available In Middlesex, New Jersey

Job Title:

Senior Quality Systems Analyst Job Description The Senior Computing Technician is responsible for providing frontline technical support to internal end users, ensuring continuity of services within a regulated biorepository and laboratory environment. This role manages the intake, triage, and resolution of user support requests while executing documented processes for account provisioning, equipment lifecycle, and compliance-based activities. Responsibilities Serve as the first point of contact for related issues and service requests. Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, VPN access, label printers, barcode scanners, and standard enterprise tools. Maintain accurate and timely updates in the JIRA ticketing system for all user interactions. Provide remote support using tools such as Datto RMM. Execute onboarding and offboarding procedures for employees, including account creation/deactivation, hardware provisioning, mobile phone setup, and access configurations. Ensure all access is granted or removed according to approved change control processes. Adhere to existing SOPs and work instructions; draft new procedures where documentation is lacking. Participate in annual user account audits. Support audit preparations, including CAP and client audits. Manage inventory, including tracking, labeling, and stock replenishment. Assist with terminal service access and basic configuration of LIMS access endpoints. Coordinate with system administrators when escalation is necessary. Essential Skills GDP, GMP, troubleshooting, lab equipment, data entry, operation, Microsoft Office, Microsoft Excel, ticketing system, computer skills. Associate’s degree in a related field or equivalent professional experience. 3-5 years of Lab Ops or helpdesk or desktop support experience. Proficiency with Windows 10/11, Active Directory, Microsoft 365, and common enterprise applications. Experience with Datto RMM, Intune, JIRA, and Adobe DC tools. Knowledge of user provisioning processes and asset lifecycle management. Strong problem-solving and communication skills. Ability to work independently and follow documented procedures. Customer-focused, with professionalism required in a regulated environment. Additional Skills & Qualifications Life sciences or regulated industry experience preferred but not required. Onsite presence required; limited remote flexibility for illness or extenuating circumstances. Occasional off-hours support for critical needs. Must be able to lift and move equipment (up to 40 lbs). Work Environment This role operates from Monday to Friday, 8am to 4:30pm, with a standard schedule. The work is 100% onsite in Piscataway, with no travel required. Weekends are only required for special projects in very rare instances. The team consists of three people, providing a collaborative work environment.