Call Center Representative
Quick Facts
Median Salary$38,027
Most Common EducationHigh school or GED
Projected 10-Year Growth-7.63%
Assessment MatchTake the Assessment
What They Do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
Core Tasks:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
What to expect as a Call Center Representative
1Earn a High school or GED Diploma
56% of people achieve this level of education.
2Gain skills and experience
See Call Center Representative related courses on Tallo
3Land a job
3360 openings for Call Center Representatives
Career Progression
in United States (Nation)
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