Call Center Sales Representative
Quick Facts
What They Do
A Call Center Sales Representative makes calls to solicit donations, sales or orders for goods or services, working from a business call center. Makes outbound calls to encourage sales and develop sales leads, and receives inbound calls from prospective customers. May work for a business that provides telemarketing services to other companies or organizations.
Core Tasks:
- Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Maintain records of contacts, accounts, and orders.
- Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
What to expect as a Call Center Sales Representative
42% of people achieve this level of education.
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661 openings for Call Center Sales Representatives
Career Progression
in United States (Nation)
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