Field Service Engineer
Quick Facts
What They Do
A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
Core Tasks:
- Converse with customers to determine details of equipment problems.
- Reassemble machines after making repairs or replacing parts.
- Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
- Advise customers concerning equipment operation, maintenance, or programming.
- Align, adjust, or calibrate equipment according to specifications.
- Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
- Travel to customers' stores or offices to service machines or to provide emergency repair service.
- Maintain parts inventories and order any additional parts needed for repairs.
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
- Operate machines to test functioning of parts or mechanisms.
- Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
- Test new systems to ensure that they are in working order.
- Maintain records of equipment maintenance work or repairs.
- Complete repair bills, shop records, time cards, or expense reports.
- Install and configure new equipment, including operating software or peripheral equipment.
- Analyze equipment performance records to assess equipment functioning.
- Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
- Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
- Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
- Assemble machines according to specifications, using hand or power tools and measuring devices.
- Lay cable and hook up electrical connections between machines, power sources, and phone lines.
- Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
- Fill machines with toners, inks, or other duplicating fluids.
- Train new repairers.
What to expect as a Field Service Engineer
47% of people achieve this level of education.
See Field Service Engineer related courses on Tallo
1506 openings for Field Service Engineers
Career Progression
in United States (Nation)
The career progression is an interactive way to explore careers related to Field Service Engineer. Click on each career to see its associated salary, job availability, skills, and more.