Product Support Engineer
Quick Facts
Median Salary$101,289
Most Common EducationBachelor's degree
Projected 10-Year Growth+1.22%
Assessment MatchTake the Assessment
What They Do
A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
Core Tasks:
- Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
- Collaborate with sales teams to understand customer requirements, to promote the sale of company products, and to provide sales support.
- Create sales or service contracts for products or services.
- Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages.
- Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.
- Identify resale opportunities and support them to achieve sales plans.
- Confer with customers and engineers to assess equipment needs and to determine system requirements.
- Plan and modify product configurations to meet customer needs.
- Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
- Recommend improved materials or machinery to customers, documenting how such changes will lower costs or increase production.
- Document account activities, generate reports, and keep records of business transactions with customers and suppliers.
- Maintain sales forecasting reports.
- Secure and renew orders and arrange delivery.
- Research and identify potential customers for products or services.
- Develop sales plans to introduce products in new markets.
- Attend trade shows and seminars to promote products or to learn about industry developments.
- Attend company training seminars to become familiar with product lines.
- Arrange for demonstrations or trial installations of equipment.
- Train team members in the customer applications of technologies.
What to expect as a Product Support Engineer
1Earn a Bachelor's degree
54% of people achieve this level of education.
2Gain skills and experience
See Product Support Engineer related courses on Tallo
3Land a job
471 openings for Product Support Engineers
Career Progression
in United States (Nation)
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