Technical Customer Service Representative
Quick Facts
Median Salary$43,702
Most Common EducationHigh school or GED
Projected 10-Year Growth-15.80%
Assessment MatchTake the Assessment
What They Do
A Technical Customer Service Representative provides technology-related support and assistance to individuals using a product. Helps customers troubleshoot difficulties with their computers, Internet, phones, networks, etc.
Core Tasks:
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
What to expect as a Technical Customer Service Representative
1Earn a High school or GED Diploma
41% of people achieve this level of education.
2Gain skills and experience
See Technical Customer Service Representative related courses on Tallo
3Land a job
799 openings for Technical Customer Service Representatives
Career Progression
in United States (Nation)
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